Specialist

Responsible for developing customer relationships that promote retention and loyalty. daily interaction with stakeholders on various levels around the world and will need to support and work together with the Area Sales Team/other functions in service centers (GSC) to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.

Ensures Client Managers are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk

• Continually assess customer progress toward states goals and drive expected results in the areas of adoption, usage, business value, friction, and overall relationship.
• Quickly resolve customer challenges by leveraging resources from across the company as needed.
• Tender (Ocean and L&S) handling, negotiation, and implementation across brands (One Maersk approach)
• Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment.
• Manage the ocean & logistics contract renewals / tender handling by leveraging resources from across the company as needed.
• Working closely with front line sales for account planning, goal setting and marketing strategies.
• Communicates service or rate changes to assigned accounts.
• Upselling of Maersk Products and Solutions
• Escalation point for service delivery & collections
• Responsibility to carry out other various sales support tasks and commercial activities from start to finish.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.