Specialist - SCM Disputes

Job Description Summary:

• Understands the SCM Dispute process (end to end resolution).
• Understands the correlation on revenue(Sales Order) and cost (Purchase Order) business Model
• Coordinates with front office, FinOps & other stakeholders and arranges to resolve disputes with efficiency and quality.
• Identify & apply corrective actions on system interface & conduct necessary reconciliations.
• Adhere/sustain established control mechanisms.
• Meet adhoc customer requirements/ exceptions and ensure that the requirements are fulfilled with a sense of urgency.
• Implements new ideas to improve & standardize process & focus on root cause fixtures.
• Monitors, takes ownership and reports on standard and performance parameters.
• Experience in Finance & Accounting/Procurement, Shipping, forwarding, supply chain operations preferred

• Analysis on Disputes received (Basis Target allocated) – Understand what Customer disputing is for.
• Look up all upstream process to fetch data and understand the history of the said shipments.
• Analyse the case and decide on accepting/clarifying or rejecting the case.
• Coordinates with front office, relevant stakeholders and arrange to resolve disputes with efficiency and quality.
• Process the amendment in core systems for accept processing.
• Manage Cost Checks & Amendments.
• Communicate to customer.
• Record complete root cause on reason or dispute  & close a feedback loop with error responsible party.

Required Skills:

• Having regular communication with Customers to understand their requirements for a quick dispute resolution.
• Problem Solving Skills
• Detailed and result oriented
• Low tolerance to delays.
• Problem solving, analytical and data skills
• Data backed decision making
• Good Communication skills
• Good Understanding of SAP, MS Excel and quick to understand new platforms
• Ability to understand end to end processes. 
• Adherence to process and SOPs
• Attention to details, complete & error free documentation 
• Adapt to change in process (SOP) / Systems to standardize the process
• Understanding of Maersk's Integrator Strategy with know how on SCM product offerings

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

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