Sportsbook Operations Specialist

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

We’re growing our Sportsbook Operations team to support a rapidly scaling part of the business. As a Sportsbook Operations Specialist, you’ll play a key role in managing the day-to-day operations that keep our sportsbook running smoothly. We’re looking for an analytical thinker with proven experience in CRM and marketing, someone who is a confident team player and eager to help shape the future of our Sportsbook product.

What you’ll do as a Sportsbook Operations Specialist

• Lead and define the strategy for our Sportsbook Content through CRM.

• Execute structured segmentation and A/B testing, and lead analysis of results, to maximize business impact and present results to stakeholders and senior leadership.

• Create and deploy communications to players through our CRM systems to create an engaging customer experience, ensuring they adhere to channel best practices.

• Collaborate with our Content and Trading teams to ideate and execute market-leading Sportsbook offerings.

• Ensure that site content and events are presented and merchandised as expected. 

• Work with internal tools and complete ad hoc reporting needs for the Operations team.

• Work cross-functionally with various groups including but not limited to Customer Experience, Analytics, Promotions, International Market Development and Trading.

What you’ll bring

• 3+ years in a customer-facing or marketing role, ideally within a fast-paced or sports-related environment.

• Strong organizational skills with the ability to manage multiple projects under tight deadlines.

• Data-driven mindset with experience analyzing campaign performance; familiarity with A/B testing, SQL, or HTML is a plus.

• Excellent communication skills and a proven ability to advocate for the customer.

• Willingness to work nontraditional hours on an as needed basis during evenings, weekends, and key sports moments.

• Willing to work non-standard hours based on the sports calendar.

• Proven experience as a self-starter who is comfortable in a fast-paced, quickly changing environment

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Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.