Sr. Business Systems Analyst - Salesforce

Join Axon and be a Force for Good

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.  Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

We’ve launched our journey toward becoming an increasingly digital organization, leveraging cutting-edge technologies to enhance customer experience, streamline operations, and drive efficiency. This is an exciting opportunity to be part of Axon’s Digital Customer Experience (DCX) Team where you will play a key role in transforming Axon’s Professional Services function through digital innovation.

As a Sr Business Systems Analyst, you will focus on enabling Professional Services to scale and optimize their operations through technology. You will work closely with Professional Services leaders and stakeholders to understand their needs and deliver digital solutions that improve service delivery, automate workflows, and enhance customer interactions. As the subject matter expert for Professional Services’ digital transformation, you will help design, implement, and support key technology initiatives.

What You’ll Do

Location: This role does require you to be based within commutable distance to one of our main R&D US Based Hubs (Scottsdale, AZ OR Boston, MA, OR Seattle, WA, OR Atlanta, GA or San Francisco, CA); flexibility to be remote 
Reports to: Director, Digital Customer Experience

• Act as the primary IT liaison for Professional Services, understand business processes and identify opportunities for automation and optimization.
• Gather and analyze business requirements, translating them into technical solutions that improve operational efficiency.
• Collaborate with developers, business analysts, and IT leadership to design, configure, and enhance enterprise systems, primarily in Salesforce and other customer-facing platforms.
• Develop and implement system enhancements, including declarative configurations, automation, and custom development when needed.
• Support data integration efforts between Professional Services tools and enterprise platforms, ensuring consistency and reliability.
• Troubleshoot technical issues, provide ongoing system support, and recommend improvements to enhance user experience.
• Conduct testing, validation, and user training to ensure successful adoption of new features and enhancements.
• Continuously improve digital workflows by leveraging data insights and feedback to refine business processes.

What You Bring

Basic Qualifications:

• 3+ years experience in a Salesforce business systems analyst, systems administration or development role.
• 1+ years experience in hands on Salesforce administration or development working with custom objects, automations (APEX / Flow), and integrations.
• Knowledge of database software or relational database theory and able to query using SQL, SOQL, or similar.
• Ability to explain technical concepts to non-technical personnel.
• Tableau, Power BI, or Python report building experience.
• Extreme attention to detail and accuracy.

Preferred Qualifications: 

• Bachelor's degree in MIS, CIS, CS, or related field.
• Prior experience with Taskray.
• Prior experience with programmatic development using APEX, LWC, HTML, CSS, Javascript, RESTful APIs.
• Prior experience with Git or Github.
• Salesforce Certified Administrator, Advanced Administrator and other Salesforce certifications.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 103,500 in the lowest geographic market and USD 165,600 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.