Sr. Designer, Home & User Management

Sr Product Designer (26) – Home & User Management 

As a leader in fintech, PayPal is democratizing financial services for our customers around the globe with simple, affordable, and secure products that are available to everyone. Come join our inclusive and collaborative community working to change the payments landscape and reimagine the future of money for millions of customers worldwide. 

The financial journeys team’s focus is two fold. On one side its focus is to onboard users into the PayPal experience - helping users discover the value of our suite of products and offerings, an activity feed to understand their engagement across the internet, while at the same time providing user management tools for a range of services. The team is also responsible for all communication touchpoints with our users. 

On the other side this team’s purview encompasses all the account management, bill pay, wallet, P2P and emerging financial service experiences. The team is also responsible for the experience layer of our growth strategy in global markets. 

Your day to day:  

As a Sr Product Designer, you will collaborate with a cross functional team to create meaningful and cohesive payment experiences for our customers and merchants around the world. With an unwavering commitment to user-centered design, your passion will translate into flawless execution, leveraging a deep understanding of design patterns to build trust and security within our financial products.  

At PayPal, Product Designers influence teams to make customer-centric decisions across the product development lifecycle. This includes drawing on data and research to inform design concepts and decision making. We start with asking the right questions and end with optimized, best-in-class deliverables that convince stakeholders and put the user at the center. Our designers are great storytellers, active listeners, technology enthusiasts and experts of their craft.  

You will be the voice of the customer and be responsible for design across your strategic product domain, contributing to PayPal’s outcomes. You will represent your domain to your peers, senior leaders, and execs across the wider organization. You will also mentor other designers and help lead cross-functional teams. 

Job responsibilities: 

• Works with cross-functional team members in the execution and delivery of PayPal’s Checkout ecosystem, using a customer-focused, iterative design process.  

•  Creates high-quality deliverables and executes based on product design goals and priorities without prescriptive guidance or direction, managing work to a more extensive schedule.  

•  Leverages and extends the use of established product design techniques, templates, presentations and assets in the creation of product design analysis, solutions and materials. 

• Contributes to the adaptation of PayPal product design tools, methodology and software, and proposes new solutions or optimizes existing ones.  

•  Creates opportunities to foster collaborative cross-discipline dynamics. Drives product design team delivery excellence, furthering influence to achieve product design goals.  

•  Contributes to the planning and estimating of work and participates in broader work stream coordination and expectation setting.   

•  Creates interactive prototypes, templates, and contributes to our global design system. 

•  May lead one or more individuals in experience and design initiatives. Informally mentors junior product design practitioners in best practices, process and methodology. 

•  Plays an active role in our thriving, inspiring and rewarding UX Design practice and culture. 

Requirements: 

• At least 7+ years working in product design, with experience working in fintech and/or digital commerce. 

•  Bachelors or Master Degree in the study of design including one of the following; Design, Information Architecture, Human Factors, or equivalent project/portfolio experience. 

•  A portfolio of work, showcasing design excellence in delivering impactful business outcomes, and a high bar for craft.  

•  Thorough understanding of product design methodology and lifecycle across significant channels and platforms. 

•  Customer-focused, with experience using design research methods to uncover customer insights. 

•  Effectively operates within an iterative design team, managing product design responsibilities against defined milestones and plans with little day-to-day oversight. 

•  Thorough knowledge of essential channels and platforms, with experience in mobile, dedicated, web and native solution design.  

•  Experience working with resources such as pattern library, repositories, and internal communication tools.    

•  General awareness of technology mediums (i.e., JavaScript, HTML/CSS) including differences between them.  

 
 We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.\