Senior Engineer I

3 Months ago • 3-5 Years

Job Summary

Job Description

The Sr. Engineer I will administer the online gaming platform, monitor performance, and provide 24/7 support as part of a shift-based operations team. Responsibilities include second-level troubleshooting, liaising with service providers, meeting KPIs and SLAs, and working with monitoring tools like Grafana and Datadog. The role requires strong communication, problem-solving, and log analysis skills. Additional responsibilities involve release execution, acting as an escalation point, process improvement, and handling service requests according to ITIL v4 best practices.
Must have:
  • 3-5 years' experience in technical support/operations
  • Broad technology knowledge (Windows, Linux)
  • Strong communication skills
  • Knowledge of monitoring tools (Grafana, Datadog)
  • Problem-solving and log analysis skills
  • Experience with Docker/Kubernetes, virtualization, cloud platforms
  • Experience with databases (MSSQL/MongoDB), DNS/HTTPS, Ansible
Good to have:
  • Experience with code repositories (GitHub/GitLab)
  • CI/CD pipeline experience
  • Experience with event workflow ticketing systems (Freshdesk/Jira)
Perks:
  • Robust benefits package
  • Global career opportunities
  • Flexible hybrid work model

Job Details

To administer the Online Gaming platform and monitor and report as part of a “shift-based operations” team on a 24x7 basis, ensuring optimum performance and availability of such platform, provide second-level troubleshooting support, and liaise with all applicable service providers and third parties. Deliver on KPI’s set internally as well as adhere to SLAs and OLAs with regards to service delivery to our customers (both external and internal).
Reporting to the NOC Manager and Shift manager, the NOC engineer role is a demanding but rewarding role that requires a broad range of skills. We’re seeking a self-motivated candidate with the ability to continually improve and learn.

What You'll Do

  • 3-5 years’ experience in a technical support / operational role

  • All-round, with broad scope technology knowledge, both windows and Linux.

  • Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical stakeholders.

  • A working knowledge of monitoring tools, both event management and metrics. For example – Grafana, Datadog.

  • Good problem-solving method and approach

  • Evidence of accountability and ownership when managing incidents.

  • Ability to analyse logs and troubleshoot issues.

  • Excellent attention to detail and organisational skills

  • Docker/Kubernetes experience

  • Virtualisation – Open Stack, VMWare

  • Cloud Platform experience – Google GK, Amazon EKS

  • Experience with code repositories GitHub/GitLab

  • Experience with CI/CD pipelines

  • Experience with relational and non-relational databases. For example MSSQL/MongoDB

  • Experience with DNS/HTTPS certificates.

  • Experience with orchestration tools Ansible and Ansible Tower.

  • Experience with event workflow ticketing systems, for example Freshdesk / Jira

What We're Looking For

  • Bachelor’s Degree in Computer Science, Engineering or related field, or its equivalent

  • Produce high-quality artwork that meets project briefs, exploring creative concepts and offering multiple executions.

  • 24x7 proactive monitoring and support of the live and staging infrastructure

  • Investigate and react to any live issues that occur.

  • Prepare and execute periodic releases both infrastructure and software.

  • Act as an escalation point for issues flagged through customer channels.

  • Partake in the design and improvement of processes and activities related to the role.

  • Handle service requests, incident problems and change requests in line with ITIL v4 best practice.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

None

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

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About The Company

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming),social casino (Product Madness)and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission tobring joy to life through the power of play.For further information visit the Group's website at

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