Sr. Manager, Business Applications

1 Month ago • 15 Years + • Operations • Business Development

About the job

Summary

7 skills required for this role

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salesforce

innovation

oracle

critical-thinking

conflict-resolution

cross-functional

saas-business-models

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The Sr. Manager, Business Applications will report to the Chief Information Officer. This individual will be responsible for all business applications at Accurate including Salesforce, HR systems, Oracle NetSuite and numerous other business applications that support sales, marketing, HR, finance and operations. He or she will work cross functionally across all the departments within Accurate as well as key partners including Engineering, Product, Business Applications and the Revenue teams. This individual plays a key role in the technology organization participating in strategic planning for their area, overseeing critical initiatives and ensuring the successful execution of our key priorities.

Responsibilities

Application Strategy & Planning
Responsible for ensuring the right technology and application stack is being deployed for the right business need.
Assist in the development of our application roadmap and oversee its execution
Collaborate with executive leadership to align software application plan with business goals and objectives
Keep abreast and updated on industry trends and emerging technologies to ensure that our application footprint remains cutting-edge, scalable and stable
Identify opportunities for efficiency and cost savings
Establish process standards and metric targets
Application Software Operations
Collaborate with cross-functional teams to define requirements for new projects and initiatives
Ensure projects and feature requests are delivered on time and successfully delivering on business outcomes
Develop and implement best practices, standards and procedures
Ensure adherence to security standards
Meet department OKR’s and metric targets
Application Reliability and Performance
Establish and maintain service level objectives (SLOs) and key performance indicators (KPIs) for key applications
Application Support:
Manage global support for business applications
Responsible for working with technical operations on application deployment
Vendor Management
Manage relationships with infrastructure vendors, ensuring timely delivery and quality of services
Evaluate vendor proposals, negotiate contracts and manage vendor performance
Team Leadership and Management
Lead and manage a global team of application developers and administrators
Foster a culture of collaboration, innovation, and continuous learning within the team
Define team goals, set performance expectations and conduct regular performance evaluations
Collaborate with other technology leaders and stakeholders to align application plans with overall technology strategy
Communicate effectively with leadership and provide regular updates on business application initiatives, challenges and accomplishments

Qualifications

15+ years of experience in technology
Strong experience with Salesforce Sales & Service Cloud
Experience operating in a global environment
Knowledge of Workday and HR applications
General knowledge of SaaS business applications that increase worker productivity
Solid problem solving, conflict resolution and negotiation skills.
Critical thinking skills
Strong teamwork and collaboration skills
Ability to thrive in a role that is constantly changing to meet evolving demands.
Self-leader able to lead others and embrace unpredictable circumstances.
Detail oriented, with strong written and verbal communication

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