Sr Salesforce Administrator

At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need.

Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.

Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients:

• Citeline – accelerate the drug development cycle
• Evaluate – bring the right drugs to market
• MMIT – identify barrier to patient access
• Panalgo – turn data into insight faster
• The Dedham Group – think strategically for specialty therapeutics

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics.

As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.

We are looking for an experienced Senior Salesforce Administrator who will be supporting not just Salesforce, but also the integration of Salesforce with all other related systems. This team member will deliver on a variety of projects by gathering requirements from stakeholders, challenging assumptions where appropriate, and translating requirements into technical specifications and solutions.

The Senior Salesforce Administrator will be responsible for the availability, configuration, and modification to the Salesforce ecosystem to support growing and evolving business needs.

This is an end user facing role, so the candidate must be both confident and highly capable communicating for numerous stakeholders on calls and video, building relationships and trust.

Key Duties & Responsibilities

• Interface with team members, business leaders and other stakeholders to gather, understand and translate requirements for various projects and initiatives
• Design, build and implement scalable solutions using tools such as custom objects, applications, processes, and flows
• Create and maintain reports and dashboards, and contribute to the analysis of the output
• Manage all users, permissions and other security controls in Salesforce and related applications
• Adhere to internal DevOps processes and controls ensuring the robustness of the salesforce test and release process.
• Author and maintain system related documentation including solution requirements, workflows, use cases and updates
• Prepare user training materials and conduct periodic training sessions when required
• Provide input on business processes, always looking for opportunities to enable continuous improvement in all areas relating to data integrity, Salesforce and integrate applications
• Evaluate, configure, and support ongoing maintenance of integrated applications
• Plan and execute large-scale data improvement projects including data normalization, de-duping and general clean up within Salesforce and integrated applications
• Maintain and drive understanding of current Salesforce capabilities and stay up to date on latest Salesforce releases
• Ensure all support cases are worked within SLA’s

Key Requirements

• Minimum 5+ years of professional Salesforce Administration experience
• Salesforce Administrator certification
• Strong technical and functional proficiency in Salesforce administration tasks including profiles, permission sets, sharing rules, roles, workflows, processes, flows, validation rules, approval processes, email alerts, advanced formulas, custom objects, reports, dashboards, page layouts, record types, Lightning pages and installed packages
• Strong experience with designing and maintaining data structure and schema
• Experience using DevOps software such as Gearset or Capado is ideal but not essential
• Strong experience with data manipulation and maintenance with Excel, Data Loader and other tools
• Experience with Apex, Visualforce & SOQL is a plus
• Experience with Salesforce Sales Cloud, Service Cloud, Lightning (CPQ preferred)
• Experience with Sales and Marketing related third-party applications (e.g. Data & Marketing Automation)
• Experience analysing and documenting requirements, processes and/or policies
• Having an operational mindset with a desire to do operations
• Experience training individuals, groups, and first-time Salesforce users
• A focus on strategic improvements and the business impact of contributions beyond tactical needs and activities
• Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and changing priorities
• Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams

Our guiding principles for success at Norstella:

01: Bold, Passionate, Mission-First

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

02: Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

03: Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.

04: Resilience, Mettle, Perseverance

We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

05: Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.

Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.