Sr Support Engineer 1

Job Profile - Sr Support Engineer 1

Overview

This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.  

What you'll do:

• Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
• Analyze and resolve incidents within the BY WMS and TMS application(s)
• Expertise in all WMS-related technologies including MOCA, integration methods, and other 3rd party tools and utilities
• Maintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in BY’s continued solutions
• Document change control and publish testing results transparently to the customer on a schedule.  
• Bring in new ideas for automation, re-use, and service improvements
• Deep understand of BY's evolving SaaS offerings, features and functionality deployed for testing customers. 
• Engage in continuous learning on latest BY execution solutions and how automated testing plays a role (such as cognitive execution.).
• Where applicable, maintain the internal testing, runner, and shared customer environments required for testing services.

What we're looking for:

• Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals
• Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders
• Familiarity with retail domain and order management systems is a must
• Experience with scripting tools like JMeter and selenium
• Experience with Azure and GCP cloud services around deployments and monitoring
• Experience with tuning, extracting data from Cassandra and/ Mongo DB
• Use of Kafka

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.