Senior Systems Administrator

On any given day at Disney Entertainment & ESPN Technology, we’re re-imagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming our media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to enhance flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working here:

• Building the future of Disney’s media: DE&E Technologists are designing and building the infrastructure that will power our media, advertising, and distribution businesses for years to come.
• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

The Systems Operation team provides around the clock monitoring, administration & escalation of all DE&E  Technology infrastructure. Excellent up-time & availability of our platforms as it relates to internal teams, external teams & consumers is the core focus of the team.

DE&E Technology is responsible for The Walt Disney Company’s direct-to-consumer businesses globally, including the ESPN+ sports streaming service, programmed in conjunction with ESPN; Disney+, the Disney-branded direct-to-consumer streaming service; global advertising sales and ad technology for all of Disney’s media properties, including ABC, ESPN, Freeform, FX Networks, National Geographic, and the Disney Channels; HotStar, the leading over-the-top streaming service in India; and the Company’s majority ownership stake in Hulu.

Job Summary:

As a technical front-line resource, the Systems Administrator III is a mentor and escalation point for the Systems Operations team. This role’s primary responsibility is to monitor, triage, and resolve or escalate issues as necessary in a world class 24/7/365 production environment. The Systems Administrator III will also act as a resource to help support junior members of the team with the more complex issues as well as collaborate with teams to prevent or minimize impact of potential issues. They will achieve this by blending a strong set of troubleshooting skills with a strong understanding of our infrastructure and production pipelines.

Responsibilities and Duties of the Role:

• Support in carrying out Operational tasks as assigned.
• Interacts and communicates with supervisor and peers. Receives and transmits routine information requiring some explanation or interpretation, to members of the team.
• Ability to resolve infrastructure operational issues with a moderate to high degree of complexity while following established procedures or analyzing data to diagnose and identify root causes, when necessary, to resolve  issues or complete assignments.
• Communicate with internal contacts at a variety of organizational levels to diagnose, explain and resolve problems for both technical and non-technical audiences.
• Prepare operations team for supporting high profile events.
• Demonstrates a strong work ethic, initiative and the ability to aggressively and effectively troubleshoot problems and perform root cause analysis.
• Comfort working in a fast-paced, growth environment with minimal direction, delivering under tight deadlines while multitasking, prioritizing projects, and communicating priority updates to team members.
• Able to operate with limited resources, exhibit dispassionate critical-thinking, and creatively solve problems. Motivated and inventive, always finds a way forward—eternal optimist with a committed drive for contributing and making a difference.
• Any other duties needed to help achieve business objectives, including participating in an on-call rotation.
• Able to troubleshoot various infrastructure issues and covert findings into meaningful information for the team to consume.
• Able to identify downstream infrastructure issues and work with teammates to better understand how these situations can impact monitoring workflows.

Required Education, Experience/Skills/Training:

• 5 or more years of progressively complex related experience.
• BA/BS degree in Computer Science or related software engineering field or equivalent practical experience
• Proactive thinker with strong problem solving skills.
• Experience with Linux (Installation, Configuration, Tuning).
• Comfortable collaborating with junior colleagues (delegating tasks and following up on them)
• Strong written and verbal skills
• Strong troubleshooting skills.
• Excellent communication and interpersonal skills.
• Strong knowledge with scripting languages (BASH, Python,).
• Strong experience with Ansible and Ansible Tower.
• Good understanding of security and networking concepts.
• Experience with REST API
• Experience with DATA sets ( JSON, XML, YAML )
• Experience with IPMI tool
• Experience utilizing infrastructure monitoring solutions. (Icinga, Zabbix)

Preferred :

• Three or more years of infrastructure monitoring experience
• Experience with Varnish caching
• Experience in installing and configuring Icinga2
• Experience with Icingaweb2 Interface.
• Experience Creating NAGIOS check plugins.
• Experience in installing and configuring ZABBIX
• Experience with Zabbix web interface
• Experience creating Zabbix triggers
• Experience working in Datadog