Senior Systems Administrator - Remote Access

Summary of Position

Lionsgate Canada’s IT Department is looking for a Sr. Systems Administrator – Remote Access to join the team. The Sr. Systems Engineer - Remote Access is a key member of the Infrastructure & Operations team, responsible for the effective provisioning, installation/configuration, operation, and maintenance of Citrix virtual desktop infrastructure (VDI) and associated systems. This role requires hands-on expertise in a large enterprise setting with proven ability to efficiently provide complete systems setup, lifecycle management and operational problem solving, while maintaining the operational stability, performance, and security of the Citrix environment. This role requires a solid understanding of on-premises infrastructure with the ability to adapt to evolving cloud technologies. The role requires close collaboration with other I&O teams, application support teams, and security teams to deliver a seamless end-user experience, maintain high availability and performance standards

Responsibilities

• Citrix Administration: 
  • Install, configure, support and monitor Citrix Virtual Apps and Desktops (XenApp/XenDesktop), Citrix ADC (NetScaler), Citrix Workspace, and related products.
  • Manage Citrix policies, profiles, and user access.
  • Administer Citrix environments, ensuring performance, availability, and scalability of virtual desktop infrastructure (VDI) and application delivery services.
  • Perform regular health checks and capacity planning for the Citrix environment.  Monitor Citrix environment health and usage patterns, optimize performance, and apply patches, updates, and hotfixes as needed.
  • Develop and maintain backup strategies for Citrix infrastructure. Ensure disaster recovery procedures are in place and regularly tested.
  • Maintain up-to-date documentation on configurations, changes, troubleshooting steps, and processes.
  • Provide training and guidance to internal teams and users on Citrix tools, applications, and best practices.
  • Plan, test, and execute Citrix system upgrades and migrations as necessary, ensuring minimal disruption to operations.
  • Stay current with Citrix best practices, security updates, and new feature releases.
• Server Administration: 
  • Perform routine server maintenance tasks, including patching, backups, and performance monitoring.
  • Commission and decommission physical and virtual servers.
  • Manage server hardware and software inventories.
  • Collaborate with other I&O teams on infrastructure projects and upgrades.
• Monitoring and Troubleshooting: 
  • Monitor server and application performance using monitoring tools.
  • Analyze system logs and events to identify and resolve issues.
  • Escalate complex problems to senior engineers or vendors.
  • Participate in on-call rotation to provide after-hours support.
• Security: 
  • Implement and maintain security measures for the Citrix environment, including access controls, authentication, and encryption.
  • Collaborate with the security team to ensure compliance with security policies and standards.
  • Stay informed about security vulnerabilities and apply necessary patches and updates.
• Documentation: 
  • Maintain accurate and up-to-date documentation for the Citrix environment, including system configurations, procedures, and troubleshooting guides.
  • Contribute to knowledge base articles and other internal documentation resources.
• Cloud Technologies: 
  • Demonstrate a foundational understanding of cloud computing concepts and principles.
  • Exhibit familiarity with major cloud providers such as Azure and AWS, including their core services and offerings.
  • Assist in evaluating and exploring potential cloud solutions for future infrastructure needs.

• Citrix Administration: 
  • Install, configure, support and monitor Citrix Virtual Apps and Desktops (XenApp/XenDesktop), Citrix ADC (NetScaler), Citrix Workspace, and related products.
  • Manage Citrix policies, profiles, and user access.
  • Administer Citrix environments, ensuring performance, availability, and scalability of virtual desktop infrastructure (VDI) and application delivery services.
  • Perform regular health checks and capacity planning for the Citrix environment.  Monitor Citrix environment health and usage patterns, optimize performance, and apply patches, updates, and hotfixes as needed.
  • Develop and maintain backup strategies for Citrix infrastructure. Ensure disaster recovery procedures are in place and regularly tested.
  • Maintain up-to-date documentation on configurations, changes, troubleshooting steps, and processes.
  • Provide training and guidance to internal teams and users on Citrix tools, applications, and best practices.
  • Plan, test, and execute Citrix system upgrades and migrations as necessary, ensuring minimal disruption to operations.
  • Stay current with Citrix best practices, security updates, and new feature releases.
• Server Administration: 
  • Perform routine server maintenance tasks, including patching, backups, and performance monitoring.
  • Commission and decommission physical and virtual servers.
  • Manage server hardware and software inventories.
  • Collaborate with other I&O teams on infrastructure projects and upgrades.
• Monitoring and Troubleshooting: 
  • Monitor server and application performance using monitoring tools.
  • Analyze system logs and events to identify and resolve issues.
  • Escalate complex problems to senior engineers or vendors.
  • Participate in on-call rotation to provide after-hours support.
• Security: 
  • Implement and maintain security measures for the Citrix environment, including access controls, authentication, and encryption.
  • Collaborate with the security team to ensure compliance with security policies and standards.
  • Stay informed about security vulnerabilities and apply necessary patches and updates.
• Documentation: 
  • Maintain accurate and up-to-date documentation for the Citrix environment, including system configurations, procedures, and troubleshooting guides.
  • Contribute to knowledge base articles and other internal documentation resources.
• Cloud Technologies: 
  • Demonstrate a foundational understanding of cloud computing concepts and principles.
  • Exhibit familiarity with major cloud providers such as Azure and AWS, including their core services and offerings.
  • Assist in evaluating and exploring potential cloud solutions for future infrastructure needs.

Qualifications and Skills

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.   
• Experience: 
  • 7+ years of experience in systems administration, with a strong focus on Windows Server environments.
  • 5+ years of hands-on experience administering Citrix Virtual Apps and Desktops.
  • Experience with Citrix Cloud is a plus.
• Technical Skills: 
  • Strong understanding of virtualization technologies (e.g., VMware vSphere, Hyper-V).
  • Proficiency in Windows Server operating systems (e.g., Windows Server 2016, 2019, 2022).
  • Understanding of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
  • Experience with Active Directory and Group Policy management.
  • Familiarity with scripting languages (e.g., PowerShell) is desirable.
  • Basic understanding of cloud platforms (Azure and/or AWS) and their core services.
  • Experience with MECM/SCCM for patching the server environment
  • Experience managing and configuring various ITOM tools for monitoring and reporting on system performance, SLA and Capacity Management, identifying issues and trends (I,e. SCOM, OpManager , ControlUp and Goliath) with a focus on Citrix and Windows server environments.
• Other Skills: 
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.   
  • Ability to prioritize tasks and meet deadlines.
  • Willingness to learn and adapt to new technologies.

Our Benefits and Perks

• Taking care: competitive health and dental coverage plus dedicated Health Spending Account 
• Investment in your future: Group RRSP with employer match
• Grow: Tuition Reimbursement Program
• Be inspired: regular film screenings and opportunity to get involved in industry events
• Work/Life Balance – Summer Fridays and annual volunteer day (Impact Day)

About Lionsgate Canada

Lionsgate Canada is a talent-driven leader in entertainment production and distribution, serving Canadian and global audiences with award-winning content and a massive film and television library.  It has a rich legacy of producing high-quality Canadian content for the domestic market and audiences around the world.  From global blockbusters to hidden gems, Lionsgate Canada also distributes fan-favourite content across a vast catalogue, including a diverse portfolio of Quebec films via Les Films Seville.

EEO Statement

We are an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.