Senior Technical Program Manager

2 Months ago • 5 Years + • Product Management • $132,500 PA - $177,600 PA

Job Summary

Job Description

The Senior Technical Program Manager drives deliverables for the Media Distribution workstream, managing technology activities using Agile and Scrum. Responsibilities include backlog/roadmap management, working with multiple teams to build, test, and deploy services, and driving cross-team programs. This role requires leadership, technical experience, and communication skills, utilizing Disney's processes and tools. The position involves managing the scope of work, time, costs, risks, and communication, collaborating with engineering leadership, product managers, and stakeholders to deliver critical initiatives on time and within budget. Technical expertise, problem-solving, and effective communication with both technical and non-technical audiences are crucial.
Must have:
  • 5+ years managing software development programs
  • Agile/Scrum expertise
  • Project management tools proficiency (Jira, Confluence)
  • Cross-functional team collaboration
  • Excellent communication skills
Good to have:
  • Experience with media streaming technologies
  • Knowledge of CDN technologies
  • AWS and on-premise data center experience
Perks:
  • Bonus
  • Long-term incentive units
  • Full range of medical, financial, and other benefits

Job Details

Job Summary:

Disney Entertainment & ESPN Technology

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology:

  • Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
  • Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
  • Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Business Operations is the glue of DE&E Technology, with a relentless focus on connecting all the pieces of the business. All the components that make up the organization – engineering, product, design, operations, support and more – come together and move the business forward with oversight, effective prioritization, and guidance. This team synthesizes information from across the business to ensure leaders are armed with all the necessary data before making strategic and financial decisions. From forecasting, funding, tracking, and reporting on projects, to ways of working, and resource management, Business Operations has visibility and input into all aspects of the team.

This position resides within Engineering Program Management and supports the Media Distribution organization responsible for software and technical configurations that support media stream delivery to millions of customers worldwide.

Job Summary:

The Senior Technical Program Manager is responsible for driving deliverables for the Media Distribution workstream and associated teams. This involves daily hands-on backlog/roadmap management of technology activities utilizing Agile and Scrum software development practices while balancing priorities and supporting on-time engineering execution. This also includes working with multiple technical teams and Product groups to effectively drive building, testing, and deploying cross-functional dependent services.

In addition, someone in this position is expected to drive cross-team programs that impact their domain, working closely with distributed engineering and project leads, architects, and product managers to estimate, schedule, track, report and ultimately deliver critical initiatives for the business.

This role requires a wide range of leadership competencies, technical experience, and communications skills. The Senior Technical Program Manager is responsible for delivering using Disney Entertainment and ESPN Technology processes, tools and methodologies; this includes the development of the scope of work and the management of time, work-breakdown, cost, risk, and communications.

Responsibilities and Duties of the Role:

Drive discovery, planning, and execution of domain software from start to finish, including management of cross-functional touchpoints across technical teams, including:

  • Orchestrate team ceremonies, while contributing to positive team dynamics, morale and motivation that builds a culture where all members and points of view are respected
  • Call and run meetings to conclusion and/or actionable outcome, including with groups of people beyond the immediate team
  • Document decisions/results/notes professionally and in a timely manner
  • Leverage experience with Agile and Scrum to manage releases and balance task priorities across multiple projects
  • Solve complex problems rapidly in a challenging, dynamic environment with minimal direction
  • Partner with engineering leadership on team process perpetually across sprints/projects/programs
  • Communicate with transparency and regularity to business and technical senior management, delivery teams and stakeholders regarding project highlights and overall health
  • Convey complex and/or difficult information effectively to both technical and non-technical audiences, including Executives
  • Influence key decision-makers/stakeholders towards new business processes and technical solutions that best serve The Walt Disney Company

Deliver quality solutions that provide desired business goals and/or solve reported issues on-time and within budget:

  • Dive into technical details, understanding and providing input on overall technical designs
  • Identify scope of technical inputs and outputs as dependencies for other engineering teams
  • Lead engineering teams through the identification and timely management of risks and the resolution of issues, escalating to management as appropriate
  • Produce actionable tickets that inform engineering and quality assurance of desired outputs, utilizing Global Program Management standards to tag project work for effective status rollup
  • Triage open/backlog items prior to sprint planning; collect and track sizing estimates for burndown reports; gain experience from past sizing and be comfortable sizing independent of engineering
  • Collaborate with product partners to help define/scope feature requirements and work with software architects, technical leads, and product to determine how best to build our engineering solution and meet our overall requirements

Basic Qualifications:

  • Minimum 5+ years of experience managing software development programs or teams in a well-established global technology organization
  • Talent leading virtual meetings with distributed groups, including executive sponsors, business partners and dependent service organizations
  • Expert with one or more project management tools, including: Confluence, JIRA, Smartsheets, Airtable
  • Proficiency in Agile and/or Waterfall  Project Management methods; including Scrum and/or Kanban

Preferred Qualifications:

  • Extensive knowledge of distributed application software development life cycle, including microservices deployed into AWS as well as on-premise data centers
  • Prior experience with media streaming technologies
  • Growing understanding of content distribution network (CDN) technologies/providers and commonalities for an upstream media provider

Required Education:

  • BA/BS or equivalent experience required


The hiring range for this position in New York is $132,500 - $177,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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