Sr. Technical Support Engineer

3 Months ago • 8 Years + • Software Development & Engineering

Job Summary

Job Description

As a Sr. Technical Support Engineer at Alation, you will provide advanced-level technical support to customers, partners, and other support engineers. You will be responsible for troubleshooting complex issues, debugging applications, and acting as an escalation point. You will specialize in at least one support area, contribute to the knowledge base, facilitate enablement sessions, and build lab setups for problem resolution. This role requires strong technical skills and a commitment to customer success.
Must have:
  • 8+ years of support engineering experience.
  • Experience troubleshooting Linux and shell commands.
  • Experience with Relational Databases and SQL.
  • Ability to debug applications in Java/Python.
  • Experience with Web servers like Apache/Nginx.
  • Experience with REST APIs.
Good to have:
  • Experience with Postgres (DB internals).
  • Experience with JDBC drivers.
  • Experience with Elasticsearch, NoSQL, MongoDB.
  • Experience with Hadoop Ecosystem (Hive, HBase).
  • Experience with Cloud technologies such as Kubernetes and Docker.

Job Details

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.


Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment. 

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact. 

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data. 

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!

Job Description:

Alation is hiring an experienced Sr. Technical Support Engineer to join our advanced support team. As a Sr. Technical Support Engineer, you will provide advanced-level technical support, helping our customers integrate with the Alation platform. You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams.

What You’ll Do:

  • Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers.

  • Specialize in at least one of the support specialization areas and serve as an SME for internal and external customers.

  • Contribute to the Alation Support Knowledge Base by regularly authoring, editing, and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc. 

  • Facilitate internal and external technical enablement sessions.

  • Build and utilize complex lab setups to replicate and resolve problems.

What You’ll Need:

  • CS degree and at least 8+ years of experience as a support engineer providing enterprise software application support.

  • Experience troubleshooting Linux and running shell commands.

  • Experience with Relational Databases, such as Oracle and Postgres. SQL is a must.

  • Ability to diagnose and debug applications written in Java and/or Python. 

  • Experience with Web servers, such as Apache and Nginx.

  • Experience with REST APIs.

A big plus if you have experience in the following areas:

  • Postgres (DB internals).

  • JDBC drivers.

  • Elasticsearch, NoSQL, MongoDB.

  • Hadoop Ecosystem (Hive, HBase).

  • Cloud technologies and frameworks such as Kubernetes and Docker.

#LI-SR1

Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.                                   
 

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.  
 

This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

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About The Company

Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.

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