Sr. Technical Writer
Job Summary
Job Description
The Senior Technical Writer will create, write, and edit technical documentation such as user manuals and guides. They will collaborate with subject matter experts, participate in project planning, organize information, and ensure adherence to style guides. The role involves reviewing documentation, incorporating user feedback, and providing training. They should stay current with industry trends, identify process improvements, and mentor junior writers. They should develop and maintain documentation, and the job also include staying current with industry trends, identifying opportunities for process improvement, and implementing changes.
Must have:
- Bachelor's degree in related field.
- 12+ years of technical writing experience.
- Excellent written and verbal communication skills.
- Proficiency in authoring tools and systems.
- Familiarity with version control systems.
Good to have:
- Knowledge of software development.
- Strong organizational skills.
- Project management skills.
8 skills required
Job Details
We are seeking an experienced and skilled Senior Technical Writer to join our dynamic team. As a Senior Technical Writer, you will play a crucial role in creating clear, concise, and comprehensive technical documentation for our products, services, and processes. The ideal candidate should possess strong technical aptitude, excellent communication skills, and a proven track record of producing high-quality documentation.
Key Responsibilities:
- Content Creation:
- Develop, write, and edit technical documentation, including user manuals, guides, API documentation, release notes, and online help resources.
- Collaborate with subject matter experts (SMEs) and engineers to gather information and ensure accuracy and completeness of technical content.
- Documentation Planning:
- Participate in project planning meetings to understand product features, release timelines, and documentation requirements.
- Create documentation plans outlining the scope, schedule, and resources needed for documentation projects.
- Information Architecture:
- Organize complex technical information into logical and user-friendly structures to enhance usability and accessibility.
- Implement best practices for information architecture and content design.
- Style Guide Adherence:
- Ensure that all documentation follows company and industry style guides, maintaining consistency in terminology, formatting, and writing style.
- Review and Revision:
- Conduct reviews of documentation for accuracy, clarity, and completeness.
- Collaborate with cross-functional teams to incorporate feedback and updates.
- Tool Proficiency:
- Utilize authoring tools, version control systems, and content management systems to create, manage, and publish documentation.
- User Feedback Incorporation:
- Actively seek and incorporate feedback from end-users to improve the quality and relevance of documentation.
- Training and Mentorship:
- Provide training and mentorship to junior technical writers, fostering skill development and knowledge sharing.
- Continuous Improvement:
- Stay current with industry trends, technologies, and best practices in technical writing.
- Identify opportunities for process improvement and implement changes to enhance documentation efficiency and effectiveness.
Qualifications:
- Bachelor's degree in Technical Communication, English, Computer Science, or a related field.
- Proven 12+ years of experience as a technical writer, with a focus on complex technical subjects.
- Excellent written and verbal communication skills.
- Proficiency in tools such as MadCap Flare, or similar, Confluence, JIRA, AHA!.
- Familiarity with version control systems (e.g., Git) and content management systems.
- Strong organizational and project management skills.
- Ability to work collaboratively in a cross-functional team environment.
- Knowledge of software development and programming concepts is a plus.
Join us in shaping the way our users engage with our products through clear and effective documentation. If you are passionate about technology, have a keen eye for detail, and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.
As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.
If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.
The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).
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