Staff Design Operations Program Manager

PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.

We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through ESPN BET, Hollywood Casino, theScore Bet Sportsbook & Casino, or theScore media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.

When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.

With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.

About the Role & Team
We’re looking for an ambitious, process oriented and humble Staff Design Operations Program Manager to help evolve our ways of working, enable designers to hone their craft, and grow the culture of the UX team. As part of the centralized DesignOps team, they will collaborate with all UX functions as well as cross-functional partners adjacent to the Design org.

About the Work

• Collaborate with design teams to improve workflows, documentation, playbooks and communication strategies, ensuring design processes are efficient, effective, and aligned with business goals. 
• Help manage design operations logistics, organization of team wide rituals, and performance tracking. Facilitate rituals, design thinking exercises, workshops or presentations that cover complex concepts to technical and non-technical groups.  
• Work closely with UX partners (Product Design, UX Research, Design Systems) and cross-functional partners to continuously evolve the way we work together. 
• Own initiatives end-to-end that address Design operational gaps (People, Process, and Tools), leading internal discovery and crafting solutions to improve our existing Design programs. 
• Help define and communicate what sets the standard for great design at theScore, embedding in teams as needed to test new approaches, gather feedback, and identify friction points. 
• Drive consistency in the design team’s operating rhythm, including communication structure, templates, rituals, and playbooks. 
• Manage and communicate project and program status, working with our Design leadership and individual contributors to support our DesignOps roadmap, mitigate risks, and navigate ambiguity. 
• Create and document our ways of working via playbooks, documentation, videos, and more. 
• Anticipate and care for team challenges as they arise, with a commitment to team health and building a psychologically safe environment for the Design team. 
• Assist with management of our Design team’s tech stack. inclusive of evaluating tools, onboarding through procurement, implementation, building training resources and ongoing management. 

About You

• 6+ years experience in Design Operations and/or Design Program Management roles. 
• Bachelor’s degree or equivalent experience in Design, Human-Computer Interaction, Psychology, Business Administration, or a related field.  
• A portfolio or case studies showcasing your experience with shaping workflows or processes, establishing best practices, and/or enabling designers to deliver best-in-class experiences. 
• Experience in leading projects and programs, with a strong organizational mindset. 
• Deep knowledge of and appreciation for the Product Design Lifecycle; you can speak our team’s language with ease. 
• Experience collaborating with cross-functional partners such as Product Management and Engineering, with an understanding and empathy of their objectives. 
• Experience selecting and onboarding UX tools that have made a positive impact on the efficiency and quality of the team’s output. 
• Deep empathy and care for your team’s well-being and promoting psychological safety. 
• You’ve worked in an agile environment and understand the software development life cycle. 
• You’re comfortable working autonomously and proactively, while also knowing when to bring others in to move things forward. 
• Comfortable leading workshops in tools such as Figjam (a plus if you are comfortable in Figma as well!) 
• Comfortable with fast-paced work environment and managing responsibilities for multiple projects at any given time. 
• Excellent interpersonal, communication and presentation skills. 
• Nice to have: Experience with a team and product focused on native mobile apps. 
• Nice to have: Experience working directly with Design Systems and UX Research leaders. 

What We Offer 

• Competitive compensation package
• Fun, relaxed work environment
• Education and conference reimbursements.
• Opportunities for career progression and mentoring others 

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Recently being recognized as a top workplace in the United States, we believe people work their best when they can be themselves. We are looking for hungry, innovative thinkers to help us challenge the status quo of the gaming industry.  Diversity, equity, and inclusion are vital to all of our processes, programs, and structures. Your story, who you are, and your experience matter here.