Staff Engineer - Site Reliability Engineer

Company Summary

DISH Network Technologies, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Job Duties And Responsibilities

Objectives of this Role

• Understanding and documenting the performance and scalability non-functional requirements including SLI/SLOs. Validating requirements with Business Stakeholders
• Manage SLI/SLOs of customer facing interfaces as well as backend services and provide improvement plans for non-compliance
• Develop custom dashboards in New Relic to represent a holistic view of system operational health
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Support release engineering by providing automation support as well as push changes to production when manual intervention needed
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Provide primary operational support and engineering for multiple large distributed software applications
  
  

Daily And Monthly Responsibilities

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with engineering teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Modelling areas of risk to estimate latency characteristics and capacity requirements. Typically, this will either be refining the workload and modelling how it applies to a set of components, or working with component suppliers to estimate capacity requirements.
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service level objectives
  
  

Skills, Experience And Requirements

• Bachelor’s degree in computer science or other highly technical, scientific discipline
• 8 - 12 yrs of overall experience
• Ability to program (structured and OO) with one or more high level languages, such as Go, Python, React Native and JavaScript
• Experience AWS cloud services like EC2, S3, Cloud Front, EKS as well as dynamic resource management frameworks (Kubernetes)
• Experience in any one of the application performance management tool (preferably New Relic), EFK stack and log analysis
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Ability to drive a collaborative approach across business functions, and external partners
  
  

Benefits

• Employee Stock Purchase
• Term Insurance
• Accident Insurance
• Health Insurance
• Training Reimbursement
• Gratuity
• Mobile and Internet Reimbursement
• Team Outings