Staff Frontend Software Engineer - Customer Service Platform - Seattle

6 Months ago • All levels • Frontend Development • $212,800 PA - $389,500 PA

Job Summary

Job Description

Lead a frontend team to build large-scale customer service platforms for TikTok. Must have experience in developing large-scale consumer-facing applications, JavaScript/HTML/CSS frontend engineering, and leading technical initiatives. Strong understanding of React/Vue/Angular and backend languages, preferably Go.
Must have:
  • Frontend Engineering
  • Large-Scale Apps
  • Technical Leadership
  • React/Vue/Angular
Good to have:
  • Customer Service
  • Backend Languages
  • Go Language
  • Business Acumen
Perks:
  • Health Insurance
  • Parental Leave

Job Details

Responsibilities
About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience. Responsibilities: 1. Lead a front-end team of engineers and collaborate with PM teams to develop large-scale customer service platforms end to end that powers TikTok app and beyond 2. Drive the team's goals and technical direction to pursue opportunities in customer service domain 3. Define long-term technical roadmaps and contribute to technical decisions on the team. 4. Responsible for building and optimizing scalability, reliability and responsiveness of applications, and to deliver compelling end user experience 5. Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development. 6. Keep at the forefront of emerging technologies and trends, research and evaluate the latest frontend and backend development frameworks, apply new technologies to drive iterative product improvements.
Qualifications
Minimum Qualifications 1. B. Sc or higher degree in Computer Science or related fields from accredited and reputable institutions 2. Experience of driving collaboration across cross functional teams on delivering shared goals 3. Experience in developing large-scale consumer-facing applications end to end, with demonstrable expertise in deep optimization of end user experience, stability & scalability, code modularity and rendering latency 4. Experience in leading challenging system design or technical initiatives 5. Strong JavaScript/HTML/CSS frontend engineering experience and strong familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, cross browser compatibility and accessibility 6. Proficient in at least one of the mainstream backend languages, preferably go 7. Deep understanding of the underlying design philosophy and implementation of common web frameworks, including React/Vue/Angular. Good understanding of multi-tier application architecture and protocols, familiarity with product and software development lifecycle process Preferred Qualifications 1. Strong business acumen and data sensitivity 2. Passionate about software coding/development and building great mobile/web applications 3. Demonstrate the ability to work and thrive in diversified cultures 4. Industry experience in building customer service or related platforms is a plus --- ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. --- ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2 #LI-Onsite
Job Information
【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $212800 - $389500 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Similar Jobs

Arrise Solutions (India)   - Senior UI Developer

Arrise Solutions (India)

Hyderabad, Telangana, India (On-Site)
7 Months ago
PwC - Senior Associate_Full Stack Developer_Data & Analytics_Advisory_PAN  India

PwC

Kolkata, West Bengal, India (On-Site)
6 Months ago
The Walt Disney Company - Sr Software Engineer (Roku/BrightScript/SceneGraph)

The Walt Disney Company

Glendale, California, United States (On-Site)
5 Months ago
Ajmera Infotech - React Developer

Ajmera Infotech

Hyderabad, Telangana, India (On-Site)
6 Months ago
Limit Break - Sr Software Engineer, Frontend

Limit Break

Tokyo, Japan (Remote)
4 Months ago
The Walt Disney Company - Lead Software Engineer - Roku/BrightScript/SceneGraph

The Walt Disney Company

San Francisco, California, United States (On-Site)
1 Week ago
Canva - Senior Software Engineer - Video Compositor (Fullstack)

Canva

Sydney, New South Wales, Australia (Remote)
1 Month ago
Canva - Staff Frontend Engineer - Apps API Platform

Canva

Sydney, New South Wales, Australia (Remote)
1 Month ago
Dream Sports - SDE 2 - React Native

Dream Sports

Mumbai, Maharashtra, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Krafton  - IT Service Developer

Krafton

Seoul, South Korea (On-Site)
1 Month ago
Animoca Brands - Frontend Developer

Animoca Brands

China (Remote)
6 Months ago
Animoca Brands - Web3 Engineer

Animoca Brands

Hong Kong, Hong Kong (Hybrid)
1 Month ago
undefined - Software Engineer, Edge

Canada, Kentucky, United States (Remote)
6 Months ago
GoTo Group - One KYC Senior Web Developer

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
6 Months ago
Velotio Technologies - Senior Engineer (ROR)

Velotio Technologies

Maharashtra, India (Remote)
1 Month ago
Canva - Senior Frontend Engineer - Apps API Platform

Canva

Brisbane, Queensland, Australia (Remote)
4 Weeks ago
Aristocrat Gaming - Front End Developer

Aristocrat Gaming

Warsaw, Masovian Voivodeship, Poland (Hybrid)
3 Weeks ago
Bazaar Voice - Senior Software Engineer (Mobile Apps)

Bazaar Voice

Belfast, Northern Ireland, United Kingdom (Hybrid)
6 Months ago
The Walt Disney Company - Lead Software Engineer - Full-Stack

The Walt Disney Company

San Francisco, California, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Seattle, Washington, United States

Nintendo - Sr Software Engineer - Gameplay

Nintendo

Redmond, Washington, United States (Hybrid)
1 Month ago
The Walt Disney Company - Manager, Software Engineering

The Walt Disney Company

Glendale, California, United States (On-Site)
1 Day ago
Life church - Senior UX Researcher

Life church

Edmond, Oklahoma, United States (On-Site)
6 Months ago
Google - Senior Software Engineering Manager, Gemini Code Assist

Google

Sunnyvale, California, United States (On-Site)
4 Days ago
The Walt Disney Company - Disney Entertainment Television Casting Intern, Fall 2025

The Walt Disney Company

New York, New York, United States (On-Site)
1 Day ago
ByteDance - Software Engineer in Large Model System Graduate (Machine Learning Sys-US) - 2024 Start (BS/MS)

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
2K - Senior Release Manager

2K

Las Vegas, Nevada, United States (On-Site)
4 Months ago
SKYDANCE - Executive Assistant to President, Global Business Affairs & International

SKYDANCE

Santa Monica, California, United States (On-Site)
4 Months ago
Actian - Client Director (Midwest) - HCLSoftware

Actian

United States (Remote)
6 Months ago
On Location - Administrative Manager - FIFA World Cup 26™

On Location

Raleigh, North Carolina, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Frontend Development Jobs

Nexus Mods - Staff Front-End Developer

Nexus Mods

Exeter, England, United Kingdom (On-Site)
4 Weeks ago
Axiom Zen - Design-Centric Senior Front-End Engineer

Axiom Zen

United States (Remote)
1 Month ago
N-iX - Senior JavaScript Engineer

N-iX

Ukraine (Remote)
1 Week ago
Patreon - Senior Frontend Engineer, Insights

Patreon

New York, New York, United States (Hybrid)
2 Weeks ago
Every matrix - Middle Front End Developer

Every matrix

Chiang Mai, Thailand (On-Site)
1 Month ago
ION - Front End Developer - Italy

ION

Turin, Piedmont, Italy (On-Site)
6 Months ago
PwC - UI developer

PwC

Chennai, Tamil Nadu, India (On-Site)
6 Months ago
Every matrix - Game Developer (Slots, Pixi.js)

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
4 Weeks ago
Playtika - Unity Developer

Playtika

Romania (Hybrid)
4 Months ago
Nagarro - Staff Engineer, Frontend React

Nagarro

Chennai, Tamil Nadu, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Where imagination meets innovation, delivering limitless gaming experiences.

Dublin, County Dublin, Ireland (On-Site)

London, England, United Kingdom (On-Site)

Bangkok, Bangkok, Thailand (On-Site)

San Jose, California, United States (On-Site)

State Of São Paulo, Brazil (On-Site)

San Jose, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by ByteDance

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug