Staff Resident Engineer

Description

This is a hybrid role based out of Brooklyn, NY.

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

We are looking for a Staff Resident Engineer to join our Federal Professional Services team, reporting to the manager of Federal Professional Services. In this role, you will prepare and validate equipment configurations for new installations, troubleshoot network issues, and assess the overall health of the Infoblox infrastructure at the client’s location. This individual will be a hybrid role based in Brooklyn, NY.  This is an exceptional opportunity to join a growing, successful, and innovative organization. At Infoblox, you will thrive in a unique work environment that emphasizes career growth, excellence, innovation, and collaboration. 

You are the ideal candidate if you are a strategic thinker who works well independently and is results driven.  

• Implementation, integration, and migration planning
• Develop and maintain fault diagnosis procedures to support effective fault resolution
• Work on network-related testing to ensure Infoblox products operate correctly, and validation testing of Infoblox products
• Support and plan for Infoblox migrations, including assistance with DNS migration, scripted cutover procedures, go/no-go criteria for migration and Infoblox cutovers, and miscellaneous scripting support and Infoblox public API usage
• Develop strategy and plan for DNSSEC deployment
• Participate in architecture extensions for other functional areas
• Document how to migrate data to the Infoblox Grid and the process for the bulk importing of data
• Lead project status meetings and wrap-up/post-mortem meetings
• Work on tools development, including record management process templates and documentation, and develop tools as necessary to import/verify data

• U.S. citizenship required
• 8 years of experience, with extensive experience with Infoblox or DDI
• CCNA certification
• Demonstrated expertise in Linux/UNIX, MS Windows/Active Directory/Exchange, networking, service management, and service desk
• Excellent briefing skills and experience interacting with SES/general officer-level management
• Ability to create ad-hoc written summary reports on equipment and network problems
• Experience creating equipment test plans and results, feature and functionality test plans, network diagrams and operations, and support procedures
• Experience providing technical input to major service outage root cause analysis and corrective action reports
• Working knowledge of Microsoft Active Directory

• Become integrated with your customer and Infoblox processes and procedures
• Understand your customer’s technical needs and requirements and recommend solutions
• Work directly with your Infoblox Sales team and manager on potential up-sell of products
• Complete all required Infoblox federal and technical training

• Receive successful customer satisfaction surveys
• Work toward renewal of the resident engineer 

We’ve got you covered: 

In the spirit of pay transparency, we are excited to share our compensation philosophy. At Infoblox, we believe in paying for performance. You can expect our employment offers to take many factors into consideration, including but not limited to the location of the role, internal equity, applicable past experience, individual skill set, education, and professional certifications. Please keep in mind that the range mentioned is the base salary range for the role. The typical base salary range for this position is $125,400 - $188,980 plus corporate bonus.

Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Why Infoblox?

We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team.

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