Staff Warranty Engineer
Job Summary
Job Description
The Staff Warranty Engineer will identify and analyze customer warranty claims and costs to reduce warranty liability. This role involves analyzing product quality data throughout the product lifecycle and collaborating with Engineering, CS teams, and Information Technology. The engineer will monitor warranty activity, investigate root causes, manage improvement projects, provide feedback to engineering, process warranty data, and report results. Furthermore, the engineer will function as a resource for quality data management, identify opportunities for leveraging company data, and run queries to support analyses.
Must have:
- Monitor and analyze customer warranty claims and complaints.
- Identify failure types and root causes through warranty analysis.
- Manage warranty improvement projects and address claims.
- Provide feedback and lessons learned to engineering teams.
- Perform statistical reliability models and Weibull analysis.
- 8D problem-solving/failure analysis of materials and processes.
- Knowledge in programming languages such as Python/R/SQL.
Good to have:
- Six Sigma Black Belt / Shainin Red X certifications are preferred.
5 skills required
Job Details
Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.
We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects.
If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!
About the role
The Warranty Engineer will identify customer warranty claims and costs and coordinate the division-wide effort to reduce Customer warranty claims with components and warranty liability. To identify, analyze, and reduce customer warranty claims, costs and incidents to eliminate warranty liability. Works directly with customers to gain quick resolution to all product complaints and will be responsible for analyzing and interpreting product quality data through the entire product lifecycle. Provides essential support for the data management activities of the Quality organization. Collaborates with Engineering /CS teams and Information Technology.
What you will do:
- Monitor customer warranty activity, customer complaints
- Corroborate failure types and root causes through analysis of warranty return
- Assemble teams from division-wide resources to investigate the true cause of warranty claims and actual warranty failures
- Manage warranty Improvement projects to address and resolve the most significant sources of warranty claims and warranty liability
- Provide all relevant feedback and lessons learned as inputs to engineering
- Process warranty data into statistical reliability models
- Knowledge in AIAG core tools like FMEA, SPC, MSA, PPAP, APQP, Control plan is essential.
- Perform warranty reliability “weibull analysis” to get failure rates, TTF (time to fail) simulation, cumulative DPPM simulation
- Report all warranty results and progress regularly to our primary customers and within the division
- 8D Manager with ownership of the 8D system/process and the primary driver of regular open 8D reviews.
- Provide support for production issues as prevention to warranty.
- Functions as a resource to departments and process improvement teams in the areas of quality data management
- Work with stakeholders throughout the Quality organization to identify opportunities for leveraging company data to drive product/process improvements
- Work with cross functional teams to understand their needs and run query to support their analyses
- Develop deep knowledge of the dataset and able to drill down and wide
- Run SQL/R/Python queries on various databases to identify patterns and diagnose problems
- Identifies opportunities for automation, monitoring and visualization using automated tools
Who you are and what you bring:
- BE/B.Tech degree or higher in Engineering, or Computer Science
- Minimum 8+ years of work experience preferred in automotive, automotive supplier, solar or other related industries in the field of warranty engineering. Also working experience in Process Quality and Customer quality.
- Engineering-level understanding of statistics and reliability
- Outstanding team building and communication skills are necessary, as the position will be required to work with Plant engineering, Product engineering, Quality, Finance and Supply Chain.
- Disciplined 8D problem solving / failure analysis of materials and processes, including manufacturing issue troubleshooting
- Minitab/ JMP or other statistical analysis tool working experience must
- Six Sigma Black Belt / Shainin Red X Apprentice / Shainin Red X Journeymen preferred
- Design, develop and implement data-driven strategies.
- Knowledge in programming/query languages such as Python/R/SQL
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