Staffing Services (NeoTalentLab) Coordinator

At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. In order to continue our growth, we are seeking someone for a Staffing Services (NeoTalentLab) Coordinator. As a Staffing Services (NeoTalentLab) Coordinator, reporting to the Manager, Staffing Services you are responsible for overseeing a number of clients and their Staffing Services teams. This entails ensuring that the teams meet or exceed the clients required performance expectations, following all client specific process/procedures as well as Neostella’s. Curious what your day would look like as a  Staffing Services (NeoTalentLab) Coordinator? Check out the details below!

Key Responsibilities:

• Answer team staff questions about client process/procedures
• Serve as staff first point of contact to resolve any issue
• Escalate to Staffing Services Manager any issue that cannot be resolved or is out of your scope
• Ability to diagnose and help resolve issues presented by Staff
• Resolve any interpersonal team issues
• Ensure that staff attendance is monitored properly and timely communicated to the client
• Track staff performance in accordance with Client expectations
• Communicate as needed with the client following the clients schedule/requirements. Including attendance to clients meetings 
• Provide staff with direction on client process/procedures as changes occur
• Follow up with staff to ensure changes are being implemented
• Resolve any project related issues of process/procedure with the client
• Escalate to Staffing Manager any issue(s) that cannot be resolved
• Being the primary point of contact for the client