Store Leader (Store Manager)

2 Months ago • 2 Years + • Operations

Job Summary

Job Description

The Store Leader at Activate, reporting to the Regional Leader, is responsible for overseeing daily operations, ensuring exceptional customer experiences, and leading a team in a dynamic, fun environment. Duties include managing staff schedules, hiring, performance management, maintaining the facility, managing inventory, addressing customer concerns, and ensuring brand consistency. The ideal candidate will possess strong leadership, customer service, and problem-solving skills, along with a passion for technology and gaming. This role requires flexibility, availability to address issues as they arise, and the ability to work both independently and collaboratively.
Must have:
  • 2+ years customer-facing leadership experience
  • Excellent communication and team collaboration skills
  • Facility maintenance and inventory management
  • Proficient in MS Office & hand/power tools
  • Ability to lift 50lbs and stand for extended periods
Perks:
  • Competitive salary
  • Benefits package (Medical, Dental, Life)
  • Paid time off
  • Casual dress
  • Fun and dynamic work environment
  • On-site parking

Job Details

#Enter the Game – Activate, coming soon to Sterling


Activate is a technology company building interactive gaming facilities across US, Canada, and beyond into the global market. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our store operations team with an addition of a Store Leader at our brand new store in Sterling at 20964 Southbank Street, Suite 120. To learn more about us, click here and follow us on Instagram and Facebook @activategames.

 

The Store Leader at Activate works under the direction of the Regional Leader and plays a critical role leading a team that will deliver excellent customer experience in a dynamic and fun environment. The Store Leader should demonstrate strong leadership, customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming related.

 

Essential Duties and Responsibilities:

 

Operations and Maintenance

  • Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise
  • Create a lasting experience with customers and ensure their satisfaction is a top priority
  • Effective understanding of key performance indicators
  • Help maintain brand consistency through positive customer experiences and local event involvement
  • Perform regular general inspections of front desk and gaming areas
  • Perform daily cleaning and maintenance duties in compliance with company standards
  • Responsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist
  • Provide regular updates to Regional Leader on store operations, facility issues and suggest areas for improvement
  • Oversee the day-to-day maintenance process flow required for the facility
  • Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products

 

Team Leadership

  • Scheduling duties, as required, to ensure peak periods are properly staffed
  • Leading in the hiring of new employees and creating a talent pipeline
  • Managing performance of employees, including accountability coaching and development
  • Participate in planning meetings to prepare and roll out various training and initiatives
  • Identify and implement improvements when necessary and provide updates to the team to enhance customer experience

 

Working Environment:

  • Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store task
  • Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
  • While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
  • Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
  • Must be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required) 

 

The Qualifications:

  • Demonstrated leadership ability with 2 years of experience in a customer facing environment
  • Demonstrated strengths in collaborative team environments
  • Ability to foster strong relationships with customers and employees
  • Excellent communication skills, including listening, and oral
  • Proficient in the use of hand and power tools
  • Proficient in Microsoft Office and related software
  • Multitasking in both leading teams and operational performance
  • Highly organized in managing competing priorities

 

The Perks: 

  • Competitive salary
  • Benefits package (Medical, Dental and Basic Life)
  • Paid time off
  • Casual dress
  • Fun and dynamic work environment 
  • On-site parking


Successful completion of a criminal record check is a condition of employment for this position. 

 

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

 

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

 

#ZipRecruiter

 

Similar Jobs

beghou consulting - Associate Manager, Commercial Operations & Analytics

beghou consulting

Boston, Massachusetts, United States (Hybrid)
7 Months ago
Assystems - Architect

Assystems

Navi Mumbai, Maharashtra, India (On-Site)
7 Months ago
bytedance - Human Resources Apprenticeship Program, ByteDance – Trust & Safety India - 2025 Start

bytedance

Gurugram, Haryana, India (On-Site)
2 Months ago
The Walt Disney Company - Cosmetology Specialist

The Walt Disney Company

Florida, United States (On-Site)
2 Months ago
Gunzilla - Lead AI Designer

Gunzilla

London, England, United Kingdom (On-Site)
1 Month ago
Patreon - Creator Strategy & Operations Manager

Patreon

New York, New York, United States (Hybrid)
2 Months ago
ElevenLabs - Sales Operations

ElevenLabs

San Francisco, California, United States (Remote)
2 Months ago
Tesla - Parts Advisor

Tesla

Timișoara, Timiș, Romania (On-Site)
3 Months ago
Hawk Eye Innovations - Match Operations Assistant - Lisbon

Hawk Eye Innovations

Lisbon, Lisbon, Portugal (On-Site)
1 Month ago
The Walt Disney Company - Entertainment Technician (Pyro & Special Effects) - Full Time

The Walt Disney Company

Hong Kong (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Maersk Careers - Lead Logistics - Process Specialist

Maersk Careers

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
8 Months ago
Sabre India - Senior Data Analytics

Sabre India

Montevideo, Montevideo Department, Uruguay (Hybrid)
2 Weeks ago
MRI Software - Business Consultant - Revenues

MRI Software

London, England, United Kingdom (Hybrid)
4 Weeks ago
Yahoo - Sr Executive Assistant

Yahoo

New York, United States (Hybrid)
3 Days ago
Inveniolsi - SAP Testing Senior Consultant

Inveniolsi

Safut, Al Balqa, Jordan (On-Site)
3 Weeks ago
SBM Management - Bilingual Site Manager

SBM Management

Franklin Park, Illinois, United States (On-Site)
1 Month ago
Assystems - Lead Mechanical Inspector

Assystems

Mersin, Mersin, Türkiye (On-Site)
7 Months ago
Oliver Agency - Account / ORM Manager

Oliver Agency

Mumbai, Maharashtra, India (On-Site)
1 Week ago
Scientific Games - Advanced Solutions Architect

Scientific Games

Georgia, United States (Remote)
1 Month ago
quience - WFM Real - Time Analyst

quience

United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Sterling, Virginia, United States

zoox - Director, Process & Tools, PMO

zoox

Foster City, California, United States (On-Site)
7 Months ago
DMG - Engineering Manager

DMG

Cincinnati, Ohio, United States (On-Site)
2 Months ago
bytedance - Senior Software Development Engineer, SDN-Traffic Intelligence & Control

bytedance

Seattle, Washington, United States (On-Site)
2 Months ago
Adobe - Dir, Professional Services Architecture

Adobe

Waltham, Massachusetts, United States (On-Site)
1 Week ago
Funko - Seasonal Part Time Retail Store Associate

Funko

Los Angeles, California, United States (On-Site)
3 Weeks ago
SBM Management - Custodial Lead

SBM Management

Elizabethtown, Pennsylvania, United States (On-Site)
3 Months ago
Epic Games - Senior Tools Programmer - Interoperability

Epic Games

Cary, North Carolina, United States (On-Site)
2 Months ago
Visa - Sr. Systems Engineer, Virtualization

Visa

Ashburn, Virginia, United States (Hybrid)
2 Weeks ago
Meet Elise - DevOps Engineer

Meet Elise

New York, New York, United States (On-Site)
4 Days ago
hh exchange - Tier II Customer Support Representative, I/DD

hh exchange

Minneapolis, Minnesota, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Netflix - Engineering Manager - Developer Enablement Engineering

Netflix

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Month ago
Canva - Senior Manager, Revenue Operations

Canva

Los Angeles, California, United States (Remote)
2 Months ago
Netflix - Director, Marketing Production - EMEA

Netflix

Amsterdam, North Holland, Netherlands (On-Site)
1 Month ago
Trek - Service Manager

Trek

San Francisco, California, United States (On-Site)
3 Months ago
Crunchyroll - Senior Investigations Analyst

Crunchyroll

Los Angeles, California, United States (On-Site)
2 Months ago
Playtech - iGaming Floor Supervisor

Playtech

Atlantic City, New Jersey, United States (On-Site)
1 Month ago
CharacterAI - Operations Lead, Trust and Safety Operations

CharacterAI

Menlo Park, California, United States (On-Site)
2 Months ago
PlayStation Global - Manager, Creative Arts Business Partnerships

PlayStation Global

Canada (Remote)
1 Month ago
People Can Fly - Live Operations Technician

People Can Fly

Montreal, Quebec, Canada (Remote)
2 Months ago
Tesla - Parts Advisor

Tesla

Bristol, England, United Kingdom (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tustin, California, United States (On-Site)

Bloomington, Minnesota, United States (On-Site)

Winnipeg, Manitoba, Canada (On-Site)

Mississauga, Ontario, Canada (On-Site)

Baltimore, Maryland, United States (On-Site)

Culver City, California, United States (On-Site)

Baltimore, Maryland, United States (On-Site)

Baltimore, Maryland, United States (On-Site)

Edmonton, Alberta, Canada (On-Site)

Culver City, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Activate Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug