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Store Manager

Quebec, Canada (On-site)

Store Manager

2 Weeks ago • All levels • Operations

About the job

1 skill required for this role

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forecasting-budgeting

Job Description

The Store Manager at Trek's Plateau Mont-Royal location is responsible for overall store performance, including sales, staff management, and operations. Key responsibilities encompass achieving sales targets, leading and training the staff (sales, merchandising, POS systems, product knowledge), ensuring a positive customer experience, managing store merchandising and supplies, handling human resources functions (recruiting, scheduling, discipline), and participating in financial planning and reporting. The ideal candidate will have strong leadership, sales, and operational skills, with a passion for cycling and customer service.

Must have:

Achieve sales goals
Lead and train staff
Manage store operations
Excellent customer service
Financial reporting
Human resource management

Perks:

Flexible and fun company culture
Supplemental health care
Dental, vision insurance
Free Life insurance
Competitive vacation package
RRSP matching plan
12 weeks of maternity leave with 100% pay
Flexible holiday schedule
Employee discounts

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Plateau Mont-Royal

Job Description

Financial performance = 50%

Actively work the sales floor, interacting with customers and employees to achieve the store’s sales goals.
Be one of the top two (2) sales people in the store. Lead all staff in world-class customer service to deliver on all financial goals of the organization.
Participate in the annual budgeting process, quarterly/monthly financial review meetings, and other meetings as necessary.

Staff performance = 25%

Organize, implement, and validate staff training. Training areas include sales, merchandising, Daily Task List, Ascend POS, Ascend Analytics, and product training.
Validate training through a variety of methods including active role-playing, Trek University, secret shop reviews, and direct observation.
Conduct a bi-weekly leadership meeting with Service Lead, Sales Lead, and Inventory Lead to review the past two weeks performance as well as plan for future weeks.

Store merchandising and operations = 15%

Participate in store merchandising to ensure a professional, accessible, and inviting shopping experience—this includes sorting, straightening, arranging fixtures, and setting up feature displays.
Monitor store supplies and ordering or purchasing additional supplies as needed.
Responsible for exporting daily files into QuickBooks at least once per week.

Human resources = 10%

Actively take part in all aspects of human resources and staffing within the store, including interviewing potential employees, completing new-hire paperwork, creating schedules, and implementing discipline.

Trek Benefits: