Store Manager - Liverpool

5 Months ago • All levels

Job Summary

Job Description

The Store Manager in Liverpool will lead a team, ensuring flawless execution of store targets, coaching and developing staff, and providing a best-in-class customer experience. Responsibilities include business performance management (analyzing data, driving improvements), customer experience management (managing escalations, upholding brand standards), employee engagement and development (providing feedback, implementing training), and adherence to Tesla policies and procedures. The role requires strong sales performance, coaching skills, in-depth sales process knowledge, and excellent communication skills. Daily store management duties will also be required.
Must have:
  • Strong sales performance
  • Coaching and mentoring experience
  • In-depth knowledge of sales processes
  • Excellent communication skills
  • Valid UK driver's license (2+ years)
  • Operational efficiency focus
  • Customer experience expertise
  • Team leadership and development

Job Details

What to Expect

As the Store Manager, you are a high-performing, energetic member of the leadership team in your market, reporting to the Regional Lead in your country, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.

What You’ll Do

Business Performance & Health

  • Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location
  • Display a hands-on approach by consistently coaching, training and developing Sales Advisors at your location
  • Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
  • Analyze data and collaborate with Store leadership to track and manage progress
  • Maintain operational overview and translate business needs to actions on the floor
  • Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions.
  • Participate in all delivery related activities when and as needed
  • Champion change management in your store and local market
  • Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores
  • Demonstrate ability to seamlessly cover daily store management duties as needed

Customer Experience & Brand Management

  • Responsible for ensuring all employees provide a best in class customer experience for every customer
  • Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
  • Partner with store leadership and operations team on any key events or demand generation activities as needed
  • Manage customer escalations quickly and effectively
  • Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
  • Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
  • Ensure facility maintenance and showroom presentation adhere to the brand standard
  • Control store expenses continually striving to reduce costs

Employee Engagement & Development

  • Observe, review and continuously provide feedback on employee performance
  • Coach and mentor staff, introduce best practices and enable inclusion and team culture
  • Provide robust feedback and input on the performance of Sales Advisors in your market to your Area Manager to ensure growth on the team
  • Support, implement and provide follow-up for all training
  • Assist with recruitment activities as needed
  • Ensure all employees adhere to Tesla policies and procedures
  • Escalate all people issues to store leadership in a timely and effective manner
What You’ll Bring
  • Strong sales performance and understanding of the business and products.
  • Track record of coaching and mentoring sales or operational roles
  • In-depth knowledge of sales processes and ability to drive employees to exceed targets
  • Strong organizational skills.
  • Unafraid to question and take lead.
  • Ability to influence stakeholders and peers.
  • Excellent communication skills in English and local language.
  • Confident in learning and adapting to multiple technologies.
  • Passionate about Tesla’s mission.
  • Valid UK driver's license which has been held for 2 or more years.

Similar Jobs

Apple - AI Data Scientist

Apple

Cupertino, California, United States (On-Site)
4 Weeks ago
Blazing Griffin - Lead Artist (Games)

Blazing Griffin

Glasgow, Scotland, United Kingdom (On-Site)
4 Months ago
Nasdaq - Senior Tax Analyst

Nasdaq

Mumbai, Maharashtra, India (On-Site)
2 Weeks ago
Canonical - Ubuntu Enablement - Software Engineering Manager

Canonical

Taipei City, Taiwan (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

GoMotive - Account Executive, Enterprise - Northeast

GoMotive

United States (Remote)
2 Months ago
Assystems - Senior Project Manager- Water Infra

Assystems

AlUla, Al Madinah Province, Saudi Arabia (On-Site)
9 Months ago
JDA - Director of Partner Development - Defense

JDA

Dallas, Texas, United States (On-Site)
2 Weeks ago
Capgemini - Invoicing & AR

Capgemini

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Vertx Inc. - IT Product Manager II - Revenue Operations and Receivables

Vertx Inc.

Pennsylvania, United States (Remote)
4 Weeks ago
Mashgin - Deployment Engineer - Texas

Mashgin

Dallas, Texas, United States (Remote)
9 Months ago
Social Discovery Ventures - Companion (Asia time zone)

Social Discovery Ventures

Manila, Metro Manila, Philippines (Remote)
2 Weeks ago
Cadence - Software Engineering Director

Cadence

Zhubei, Hsinchu County, Taiwan (On-Site)
1 Year ago
Nintendo - Cinematic Technical Animator [Remote Contract] (Retro Studios)

Nintendo

United States (Remote)
1 Year ago
Open Systems Technologies - Sales Manager

Open Systems Technologies

Jakarta, Indonesia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Liverpool, England, United Kingdom

Alation - Enterprise Account Executive

Alation

London, England, United Kingdom (Remote)
3 Weeks ago
Rockstar Games - Principal Technical Artist: Animation

Rockstar Games

Leeds, England, United Kingdom (On-Site)
2 Months ago
C3 IoT - Solution Engineer

C3 IoT

London, England, United Kingdom (On-Site)
3 Weeks ago
Cubic corporation - Field Service Technician 2

Cubic corporation

Greenford, England, United Kingdom (On-Site)
3 Months ago
SSC Technologies - Senior DevOps Engineer

SSC Technologies

Basildon, England, United Kingdom (On-Site)
2 Months ago
StudioB - New Business Development Executive

StudioB

London, England, United Kingdom (On-Site)
3 Months ago
WildBrain - YouTube Network Manager

WildBrain

London, England, United Kingdom (On-Site)
2 Weeks ago
Synthesia - Trust Operations Analyst

Synthesia

London, England, United Kingdom (Hybrid)
2 Weeks ago
Resolver - Customer Success Specialist

Resolver

London, England, United Kingdom (Hybrid)
2 Months ago
Natural motion games - Senior Director of Product - Unannounced Project

Natural motion games

London, England, United Kingdom (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!