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Store Manager - Park Royal (London)

England, United Kingdom (On-site)

Store Manager - Park Royal (London)

2 Days ago • All levels • Business Development • Undisclosed

About the job

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Job Description

The Store Manager at Tesla's Park Royal (London) location is a high-performing leader responsible for flawless execution of all store targets. This role requires a hands-on approach, coaching and developing sales advisors, analyzing sales performance, and managing daily store operations. Responsibilities include business performance, customer experience, brand management, and employee engagement and development. The ideal candidate possesses strong sales performance, coaching skills, in-depth knowledge of sales processes, strong organizational abilities, excellent communication, and a passion for Tesla's mission. They will also manage customer escalations, ensure brand standards are met, and maintain a positive team culture.

Must have:

Strong sales performance
Coaching and mentoring experience
In-depth sales process knowledge
Strong organizational skills
Excellent communication (English)
Valid UK driver's license (2+ years)

What to Expect

As the Store Manager, you are a high-performing, energetic member of the leadership team in your market, reporting to the Sales Leader in your country, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.

What You’ll Do

Business Performance & Health

Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location
Display a hands-on approach by consistently coaching, training and developing Sales Advisors at your location
Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
Analyze data and collaborate with Store leadership to track and manage progress
Maintain operational overview and translate business needs to actions on the floor
Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions.
Participate in all delivery related activities when and as needed
Champion change management in your store and local market
Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores
Demonstrate ability to seamlessly cover daily store management duties as needed

Customer Experience & Brand Management

Responsible for ensuring all employees provide a best in class customer experience for every customer
Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
Partner with store leadership and operations team on any key events or demand generation activities as needed
Manage customer escalations quickly and effectively
Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
Ensure facility maintenance and showroom presentation adhere to the brand standard
Control store expenses continually striving to reduce costs

Employee Engagement & Development

Observe, review and continuously provide feedback on employee performance
Coach and mentor staff, introduce best practices and enable inclusion and team culture
Provide robust feedback and input on the performance of Sales Advisors in your market to your Area Manager to ensure growth on the team
Support, implement and provide follow-up for all training
Assist with recruitment activities as needed
Ensure all employees adhere to Tesla policies and procedures
Escalate all people issues to store leadership in a timely and effective manner

What You’ll Bring

Strong sales performance and understanding of the business and products.
Track record of coaching and mentoring sales or operational roles
In-depth knowledge of sales processes and ability to drive employees to exceed targets
Strong organizational skills.
Unafraid to question and take lead.
Ability to influence stakeholders and peers.
Excellent communication skills in English and local language.
Confident in learning and adapting to multiple technologies.
Passionate about Tesla’s mission.
Valid UK driver's license which has been held for 2 or more years.

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