Store Supervisor

6 Months ago • All levels

Job Summary

Job Description

The Store Supervisor at Tesla plays a crucial leadership role, responsible for flawless execution of store targets and the development of a high-performing sales team. This hands-on position involves daily store operations, coaching and training sales advisors, analyzing sales performance, and managing customer experiences. The role requires strong sales acumen, leadership skills, and the ability to drive improvements in operational efficiency and team performance. Responsibilities include coaching, mentoring, and providing feedback on employee performance, ensuring adherence to company policies, managing customer escalations, and contributing to the overall success of the store. The successful candidate will possess strong communication and organizational skills, a passion for Tesla's mission, and a proven track record in sales and leadership roles.

Must have:

Strong sales performance and understanding of Tesla products
Coaching and mentoring experience in sales or operational roles
Knowledge of sales processes and exceeding targets
Strong organizational and communication skills
Passion for Tesla's mission and a valid driver's license

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Job Details

What to Expect

As the Store Supervisor, you are a high-performing, energetic member of the leadership team in your market, reporting to the Store/Area Manager in your country, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.

What You’ll Do

Business Performance & Health

Partner with Retail Leadership to communicate and execute the vision, business needs, and strategies at your location
Display a hands-on approach by consistently coaching, training and developing Sales Advisors at your location
Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
Analyze data and collaborate with Retail leadership to track and manage progress
Maintain operational overview and translate business needs to actions on the floor
Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Retail leadership on their strategic and staff related decisions.
Participate in all delivery related activities when and as needed
Champion change management in your store and local market
Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other predelivery activities to enable smooth deliveries and high CSAT scores
Demonstrate ability to seamlessly cover daily store management duties as needed

Customer Experience & Brand Management

Responsible for ensuring all employees provide a best in class customer experience for every customer
Manage customer escalations quickly and effectively
Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
Ensure facility maintenance and showroom presentation adhere to the brand standard
Control store expenses continually striving to reduce costs

Employee Engagement & Development

Observe, review and continuously provide feedback on employee performance
Coach and mentor staff, introduce best practices and enable inclusion and team culture
Provide feedback and input on the performance of Sales Advisors in your market to your Retail leadership to ensure growth on the team
Support, implement and provide follow-up for all training initiatives
Assist with recruitment activities as needed
Ensure all employees adhere to Tesla policies and procedures
Escalate all people issues to store leadership in a timely and effective manner

What You’ll Bring

Strong sales performance and understanding of the business and products
Track record of coaching and mentoring sales or operational roles
In-depth knowledge of sales processes and ability to drive employees to exceed targets
Strong organizational skills.
Ability to influence stakeholders and peers.
Excellent communication skills in English and local language.
Confidence in learning and adapting to multiple technologies.
Passion about Tesla's mission.
A Valid driver's license.