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Store Supervisor - Oulu (Fixed term - 11 months)

North Ostrobothnia, Finland (On-site)

Store Supervisor - Oulu (Fixed term - 11 months)

2 Weeks ago • All levels • Operations • Undisclosed

About the job

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Job Description

The Store Supervisor in Oulu, Finland, will be a key member of the leadership team, responsible for flawless store execution and achieving all targets. This 11-month fixed-term role involves coaching, training, and developing Tesla Advisors, analyzing sales performance, managing daily store operations, and ensuring a best-in-class customer experience. Responsibilities include participating in sales and delivery activities, managing customer escalations, maintaining showroom presentation, controlling store expenses, and providing feedback on employee performance. The ideal candidate possesses strong sales performance, coaching experience, in-depth knowledge of sales processes, strong organizational skills, excellent communication skills (English and local language), and a passion for Tesla's mission.

Must have:

Strong sales performance
Coaching and mentoring experience
Knowledge of sales processes
Strong organizational skills
Excellent communication skills
Passion for Tesla's mission

What to Expect

As the Store Supervisor, you are a high-performing, energetic member of the leadership team in your market, reporting to the Store/Area Manager in your country, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front-line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating, and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.

What You’ll Do

Business Performance & Health

Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location,
Display a hands-on approach by consistently coaching, training, and developing Tesla Advisors at your location,
Participate in and/or lead all sales, delivery, and personnel activities under supervision of the Sales and Delivery Leadership in your market,
Analyze data and collaborate with Store leadership to track and manage progress,
Maintain operational overview and translate business needs to action on the floor,
Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions,
Participate in all delivery related activities when and as needed,
Champion change management in your store and local market,
Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores,
Demonstrate ability to seamlessly cover daily store management duties as needed.

Customer Experience & Brand Management

Responsible for ensuring all employees provide a best-in-class customer experience for every customer,
Ensure all employees align with Tesla's Dress Code and Grooming Guidelines,
Partner with store leadership and operations team on any key events or demand generation activities as needed,
Manage customer escalations quickly and effectively,
Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission,
Demonstrate mastery of presenting, selling, and delivering the entire Tesla ecosystem,
Ensure facility maintenance and showroom presentation adhere to the brand standard,
Control store expenses continually striving to reduce costs.

Employee Engagement & Development

Observe, review, and continuously provide feedback on employee performance,
Coach and mentor staff, introduce best practices and enable inclusion and team culture,
Provide robust feedback and input on the performance of Tesla Advisors in your market to your Store/Area Manager to ensure growth on the team,
Support, implement and provide follow-up for all training,
Assist with recruitment activities as needed,
Ensure all employees adhere to Tesla policies and procedures,
Escalate all people issues to store leadership in a timely and effective manner

What You’ll Bring

Strong sales performance and understanding of the business and products.,
Track record of coaching and mentoring sales or operational roles,
In-depth knowledge of sales processes and ability to drive employees to exceed targets,
Strong organizational skills,
Unafraid to question and take lead,
Ability to influence stakeholders and peers,
Excellent communication skills in English and local language,
Confident in learning and adapting to multiple technologies,
Passionate about Tesla’s mission,
Valid driver's license.

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