Streaming Operations Analyst - Mumbai
Job Summary
Job Description
The Streaming Operations Analyst in Mumbai plays a crucial role in ensuring the accuracy and timeliness of Nielsen's data reporting. This involves daily participation in the production schedule (requiring a US EST work schedule), data collection, classification, quality checks, report generation, and adherence to SLAs. The Analyst will investigate and resolve data discrepancies, identify process improvements, execute tests, document results, and provide updates. Strong US geography and media landscape knowledge is essential, along with analytical skills, clear communication, proficiency in Google tools, and the ability to work effectively under pressure. The role contributes to delivering high-quality data to clients globally.
Must have:
- 1+ year experience
- US geography & media knowledge
- Data analysis & problem-solving
- Excellent communication skills
- Proficient in Google tools
- Night shift (CST) comfort
3 skills required
Job Details
Operations Analyst
Our insights impact businesses around the world. Join our team to help bring high-quality and up-to-date data to our clients, every day.
The Analyst works with the Sr Analyst and Team Lead to support the day-to-day processes ensuring best practices are shared and followed. The role includes critical analysis of US data to be used in Nielsen reporting all over the globe. The ideal person for this role must have a strong knowledge of US geography and media landscape, technology savvy, decision maker, a self-starter, has great organizational skills, is an intuitive and creative problem solver and can maintain a positive attitude under tight deadlines.
Role Details
- Participates in the daily production schedule which requires a Monday-Friday US EST working schedule.
- Maintains tracking sheet and performs daily collection of content.
- Process and support the classification of data, quality checks, defined reports and while adhering to defined business rules and procedures, delivery schedules, and SLAs
- Support a “root cause” culture to ensure that a true resolution is achieved for all escalations and other classification issues identified
- Execute tests and document test results
- Provide consistent and clear updates on tickets in tracking tools
- Identify opportunities for procedure improvement
- Perform quality checks to ensure the integrity of data for clients and downstream systems
- Researches and analyzes data discrepancies
- Be knowledgeable on defined procedures, delivery schedules and SLAs to ensure compliance
- Ensure the quality of assigned work, utilizing current QA standards and through established data relationships and calculations
- Provide input on business requirements for system enhancements
Role Qualifications
- Around 1 Year of experience
- Should be comfortable to work in night shift - CST
- Strong knowledge of the US geography and media landscape.
- Uses logic to analyze data and capability to draw conclusions and convey or provide advice or consultation to business leaders
- Ability to communicate clearly, concisely and effectively both verbally and in written communication
- Proficient with the use of GOOGLE desktop tools
- Proficient understanding of US television, radio or streaming services and devices
- Maintain composure and respond appropriately in stressful or crisis situations
- Ability to identify and leverage best practices
- Willingness to learn new technologies and adapt to change
About the team Nielsen
Media would not function without our Operations teams! We are catalysts for delivery quality, on-time, reliable measurements to clients. Growing our employees through education, skill building and experiences, the Operations teams are culture cultivators. Around the globe, we are relentless in our pursuit of superior analytics, technology, process and support.
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