Studio Operations Manager

3 Months ago • All levels • Operations • Administrative

Job Summary

Job Description

The Studio Operations Manager will lead and oversee a team of Team Managers, responsible for hiring, training, performance assessment, and providing support to achieve targets. Key duties involve ensuring team members adhere to company standards, maintaining a positive work environment, and enforcing quality service standards for live game presentations. This role requires data analysis to identify areas for improvement in KPIs, effective communication across departments, project participation, and regular reporting to management. The position demands strong leadership, people management, and organizational skills.
Must have:
  • Lead and manage a team of Team Managers
  • Hire, train, and coach subordinates
  • Ensure adherence to company standards and targets
  • Maintain a safe and productive work environment
  • Enforce quality service standards
  • Analyze data and identify areas for improvement
  • Effective communication and reporting
  • Proficient in English and Spanish
Perks:
  • Competitive salary
  • Career growth opportunities
  • Inclusive workplace
  • Access to Bookboon.com e-library
  • Grow with EVO training

Job Details

Company Description

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 20,000 EVOlutioneers across 40 markets worldwide, working in product innovation, software development, IT solutions, game hosting, and business support. Evolution’s dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally.

We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.

Job Description

  • Manage, oversee, and lead a team of  Team Managers
  • Be responsible for hiring, training, motivating, and coaching subordinates, assessing performance, and providing helpful feedback and training opportunities as well as providing necessary support and direction to achieve targets and improve overall satisfaction
  • Be the first contact point and information source for Team Managers regarding daily duties, procedures and any necessary improvements or changes in company policies
  • Ensure subordinate’s team members execute daily duties according to company standards, fulfil set targets and strive to reach new achievements by observing results on a monthly basis and providing regular feedback
  • Maintain a safe, secure, and comfortable work environment for subordinates
  • Complete formal evaluation of staff quarterly using all available management tools
  • Maintain continuous and properly organized communication flow within the team, with subordinates and with other departments
  • Maintain quality service of live game presentation by enforcing quality and service standards, reporting quality and service problems, identifying possible solutions and recommending system improvements
  • Be responsible for procedures efficiency and the development as well as timely update of manuals;
  • Liaise, cooperate with colleagues and other departments and work flexibly
  • Participate in and organize projects, social activities and events which go in line with business and department needs
  • Gather and analyse data, identify, and offer potential improvements of main KPI criteria (SGC, performance and other product metrics), as well as decrease absences, lateness, emergency and other disciplinary cases
  • Present regular reports to management and peers on progress and forecast of teams’ KPI, escalating issues
  • On site JOB  

    Edificio Torre La Vega, Cra 43A #1a Sur-267, El Poblado, Medellín, Colombia

    Tigo Sede Principal, Rivana Business Park Cra. 48 #20-45v

 

Qualifications

  • Higher education preferable in business administration management or other related fields
  • Full Professional Working Proficiency in English and Spanish written and verbal
  • Experience with standard software applications, including MS Office, Windows etc.
  • High knowledge and expertise of the game procedural processes, techniques, strategy, game rules
  • Strong people management skills
  • Leadership, Delivering Feedback and Coaching Skills
  • Excellent organizational and time management skills
  • Results driven attitude
  • High sense of responsibility
  • Excellent oral and written communication skills, time management and strong interpersonal skills

Additional Information

  • Competitive salary
  • Exclusive career growth opportunities – multiple key roles in the studio are being filled internally only
  • An inclusive and diverse workplace, like-minded  colleagues
  • Access to Bookboon.com - e-library with 1000s of e-books, online courses, virtual classrooms and audio learnings
  • "Grow with EVO" self-development training

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About The Company

Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands. We broadcast 24/7/365 in more than 15 languages from our broadcasting studios. At the core of our floor operations are our Game Presenters and Game Hosts, who lead the game in front of the camera and our Shufflers, who prepare the cards. It goes without saying that we also provide world-class career opportunities for talented individuals and as such have attracted the best local and international talent which has been a big part of our overwhelming success.

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