Studio Operations Manager

1 Month ago • All levels • Operations • Administrative

Job Summary

Job Description

The Studio Operations Manager will lead and oversee a team of Team Managers, responsible for hiring, training, performance assessment, and providing support to achieve targets. Key duties involve ensuring team members adhere to company standards, maintaining a positive work environment, and enforcing quality service standards for live game presentations. This role requires data analysis to identify areas for improvement in KPIs, effective communication across departments, project participation, and regular reporting to management. The position demands strong leadership, people management, and organizational skills.
Must have:
  • Lead and manage a team of Team Managers
  • Hire, train, and coach subordinates
  • Ensure adherence to company standards and targets
  • Maintain a safe and productive work environment
  • Enforce quality service standards
  • Analyze data and identify areas for improvement
  • Effective communication and reporting
  • Proficient in English and Spanish
Perks:
  • Competitive salary
  • Career growth opportunities
  • Inclusive workplace
  • Access to Bookboon.com e-library
  • Grow with EVO training

Job Details

Company Description

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 20,000 EVOlutioneers across 40 markets worldwide, working in product innovation, software development, IT solutions, game hosting, and business support. Evolution’s dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally.

We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.

Job Description

  • Manage, oversee, and lead a team of  Team Managers
  • Be responsible for hiring, training, motivating, and coaching subordinates, assessing performance, and providing helpful feedback and training opportunities as well as providing necessary support and direction to achieve targets and improve overall satisfaction
  • Be the first contact point and information source for Team Managers regarding daily duties, procedures and any necessary improvements or changes in company policies
  • Ensure subordinate’s team members execute daily duties according to company standards, fulfil set targets and strive to reach new achievements by observing results on a monthly basis and providing regular feedback
  • Maintain a safe, secure, and comfortable work environment for subordinates
  • Complete formal evaluation of staff quarterly using all available management tools
  • Maintain continuous and properly organized communication flow within the team, with subordinates and with other departments
  • Maintain quality service of live game presentation by enforcing quality and service standards, reporting quality and service problems, identifying possible solutions and recommending system improvements
  • Be responsible for procedures efficiency and the development as well as timely update of manuals;
  • Liaise, cooperate with colleagues and other departments and work flexibly
  • Participate in and organize projects, social activities and events which go in line with business and department needs
  • Gather and analyse data, identify, and offer potential improvements of main KPI criteria (SGC, performance and other product metrics), as well as decrease absences, lateness, emergency and other disciplinary cases
  • Present regular reports to management and peers on progress and forecast of teams’ KPI, escalating issues
  • On site JOB  

    Edificio Torre La Vega, Cra 43A #1a Sur-267, El Poblado, Medellín, Colombia

    Tigo Sede Principal, Rivana Business Park Cra. 48 #20-45v

 

Qualifications

  • Higher education preferable in business administration management or other related fields
  • Full Professional Working Proficiency in English and Spanish written and verbal
  • Experience with standard software applications, including MS Office, Windows etc.
  • High knowledge and expertise of the game procedural processes, techniques, strategy, game rules
  • Strong people management skills
  • Leadership, Delivering Feedback and Coaching Skills
  • Excellent organizational and time management skills
  • Results driven attitude
  • High sense of responsibility
  • Excellent oral and written communication skills, time management and strong interpersonal skills

Additional Information

  • Competitive salary
  • Exclusive career growth opportunities – multiple key roles in the studio are being filled internally only
  • An inclusive and diverse workplace, like-minded  colleagues
  • Access to Bookboon.com - e-library with 1000s of e-books, online courses, virtual classrooms and audio learnings
  • "Grow with EVO" self-development training

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About The Company

Evolution is a world-leader in product innovation and advanced IT-solutions for video streamed live casino. Our code runs 24/7/365 serving millions of users globally and processing financial transactions of thousands of EUROs every second.  

Evolution AB (publ) is listed on Nasdaq Nordic with a MCAP of over EUR 20B.


The company was founded in 2006, inspired by the world-renowned casino in Monte Carlo. Using the rapidly emerging technology, Evolution founders wanted to bring the excitement from the live player experience in to the home. From that came our brand promise of delivering a product which was AS REAL AS IT GETS, and our key corporate value ALIVE.


Today, more than 13,000 EVOlutioneers work in the company’s sites across 5 continents. With an ever-growing world-wide demand for our innovative product and high quality services, we look for more high performing talent with a team player mindset and diverse skillsets and backgrounds. 


Please read our Privacy and Cookies policies below before submitting any personal data to us: https://www.evolution.com/privacy-policy & https://www.evolution.com/cookies-policy


Followers must be 18+.  

http://gambleaware.co.uk Please gamble responsibly. 🔞 


Evolution is licensed and regulated by the Malta Gaming Authority under licence MGA/B2B/187/2010 issued on 01 of August 2018. Evolution is also licensed and regulated in many other jurisdictions such as the United Kingdom, Belgium, Canada, Romania, South Africa, and others.

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