Supervisor

1 Month ago • All levels

Job Summary

Job Description

As a Rituals Expert and part of the in-store management team, you will be a master of the Rituals feel-good experience with excellent product expertise. You will act as a brand ambassador, understanding customer needs while mentoring Rituals Advisors. This role is for a lead sales advisor looking to expand professional skills in luxury retail and cosmetics. You will collaborate with the Store Manager, Assistant Store Manager, and Rituals Advisors to achieve personal and store goals, ensuring optimal customer experiences and supporting team members.
Must have:
  • Prior experience as a supervisor or Team Leader in retail or hospitality.
  • Strong motivation to reach performance targets.
  • Customer-service mentality and team-player work ethic.
  • Decision making and problem-solving skills.
  • Eye for detail, organised and structured.
Good to have:
  • Ability to mentor team members and connect with customers.
  • Professionalism and excitement about the brand.

Job Details

Job Description

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

On top of that, you have:

  • Prior experience as a supervisor or Team Leader within retail or hospitality.
  • Strong motivation to reach performance targets.
  • A customer-service mentality and team-player’s work ethic
  • Decision making and problem-solving skills.
  • Eye for detail, organised and structured.

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