Supplier & Customer Quality Engineer (15-20 Years)

Veoneer Safety Systems is seeking a Supplier & Customer Quality Engineer with 15-20 years of experience to lead customer complaint management, act as the primary OEM quality interface, and ensure compliance with automotive safety standards. The role involves driving 8D investigations, managing PPAP documentation for new product launches, coordinating audits, and implementing continuous improvement initiatives. This position requires strong problem-solving skills, expertise in IATF 16949, APQP, VDA, and excellent stakeholder management to protect everyone in every crash.

Must Have

• Lead customer complaint management and 8D investigations.
• Act as primary customer interface for quality matters.
• Monitor supplier and internal KPIs, ensuring OEM quality expectations.
• Prepare and submit PPAP documentation for new product launches.
• Coordinate and manage customer audits and assessments.
• Participate in Change Control Board (CCB) meetings.
• Drive continuous improvement initiatives (CI, Lessons Learned, YOKOTEN, PQP).
• 10+ years in customer and supplier quality management in automotive industry.
• Proficiency in 8D, 5-Why, Fishbone, FMEA.
• In-depth knowledge of IATF 16949, APQP, VDA, VS2.0 standards.
• Strong customer and supplier relationship management.
• Analytical and data-driven mindset.
• Excellent stakeholder management and leadership skills.
• Fluency in English (written and verbal).

Good to Have

• Tier-1 supplier exposure.
• Familiarity with process change control.
• Willingness to travel for supplier visits and collaboration.
• BE / BTech / ME / MTech in relevant engineering stream.

Veoneer exists to Protect Everyone in Every Crash. We design, manufacture and sell the world's best automotive safety electronics.

What you'll do?

• Lead Customer Complaint Management

Own the resolution of OEM 0km issues and field warranty claims by driving structured 8D investigations, ensuring timely root cause identification, and implementing sustainable corrective and preventive actions.

• Act as the Customer Interface

Serve as the primary point of contact for OEMs on quality matters, ensuring clear communication, on-time responses, and customer satisfaction with issue resolution.

• Ensure Performance & Compliance

Monitor and report supplier and internal KPIs, ensuring performance consistently meets or exceeds OEM quality expectations and compliance with customer-specific requirements.

• Support New Product Launches

Prepare and submit PPAP documentation, working closely with project teams to align with customer milestones and secure necessary approvals.

• Coordinate Audits & Assessments

Plan and manage customer audits and visits, ensure organizational readiness, document findings, and lead cross-functional teams in implementing corrective actions.

• Manage Process Changes

Participate in Change Control Board (CCB) meetings, communicate process or design changes to customers, and secure timely approvals in line with project timelines.

• Drive Continuous Improvement

Contribute to initiatives such as Continuous Improvement (CI), Lessons Learned, YOKOTEN, and Product Quality Planning (PQP) to enhance quality systems, prevent recurrence of issues, and improve customer satisfaction.

What You'll Bring?

• Extensive Quality Engineering Expertise

10+ years of relevant experience in customer and supplier quality management within the automotive industry, ideally with Tier-1 supplier exposure.

• Strong Problem-Solving Skills

Proven track record in applying structured methodologies such as 8D, 5-Why, Fishbone, and FMEA to identify root causes and implement effective corrective actions.

• PPAP & Launch Excellence

Hands-on experience in preparing and submitting Production Part Approval Process (PPAP) documentation and supporting new product launches.

• Audit & Compliance Knowledge

In-depth understanding of audit coordination (customer, internal, and supplier), OEM quality systems, IATF 16949, APQP, VDA, and VS2.0 standards.

• Customer & Supplier Management

Strong ability to build and maintain positive relationships with OEMs and suppliers, acting as a trusted quality partner and ensuring transparent communication.

• Analytical & Data-Driven Mindset

Skilled in interpreting data, KPIs, and quality metrics to monitor performance, identify trends, and drive continuous improvement initiatives.

• Change Management Capability

Familiarity with process change control, CCB participation, and customer communication to ensure smooth implementation of design or process changes.

• Stakeholder Management & Leadership

Excellent interpersonal skills with the ability to lead cross-functional teams globally, influence stakeholders, and drive consensus in fast-paced environments.

• Product Quality Focus

Strong commitment to product quality, with a proactive approach to risk mitigation, issue prevention, and customer satisfaction.

• Communication & Presentation Skills

Clear and professional communicator with strong technical writing, reporting, and presentation abilities to engage customers and leadership teams.

• Fluency in English, both written and verbal, with the ability to prepare technical documentation and present findings to global teams.
• Willingness to travel for supplier visits, equipment commissioning, and cross-site collaboration.

Preferred Qualification: BE / BTech / ME / MTech in relevant engineering stream