Supply Chain Agent (Customer Experience)

At Maersk, our vision extends beyond the horizon: to be a true integrator of container logistics, connecting and simplifying our customers’ supply chains. We rely on our people to bring this vision to life.

We believe in the power of diversity, collaboration, and continuous learning. Our workforce reflects and understands the diverse customers we serve. With over 100,000 employees across 130 countries, we are shaping the future of global trade and logistics together.

What We Offer:

Join a values-driven, genuinely diverse, and talented team passionate about supporting each other and our customers. We strive to create the right environment for the right people, fostering a culture of fairness, mutual respect, responsibility, and care.

We value the diversity of our talent and are committed to recruiting the best person for the job. We take pride in this diversity, seeing it as a genuine strength for building high-performing teams.

Key Responsibilities:

As a Supply Chain Agent, you are part of our esteemed Customer Experience Team. You play a vital part in our success by managing end-to-end shipment process, in compliance with relevant company procedures and agreements with customer. You will be part of a team that dedicated for key customer ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customer as well as internal and external stakeholders, maintain focus on voice of customer, process efficiency and business growth.

Your responsibilities will include, but are not limited to:

• Deliver a best-in-class Customer Service experience.
• Responds to all enquiries in a timely and accurate manner.
• Ensure smooth execution of the end-to-end shipments
• Exception Management & Resolutions.
• Regularly review and update SOP/IOPs.
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
• Take ownership of the customer issues and solve in an urgent and responsible manner.
• Look for improvements in ways of working and drive for service delivery excellence and increase business efficiency.
• Focuses on high-quality data to set a high standard for all the assignments managed.
• Proactively follow up and keep customer informed of any issues or changes to their shipment.
• KPI Achievement
• Identify and execute upselling opportunities.

What We Are Looking For:

• Approximately 1 to 2 years of relevant experience in the logistics industry with knowledge on Ocean transportation
• Result orientation mindset.
• Problem-solving skills
• Positive, proactive, and persistent.
• Responsible and organized.
• Sense of urgency.
• Ability to work under pressure keeping quality focus.
• Stakeholder management and communication-skills

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.