Support Associate

2 Months ago • 1 Years + • Logistics

Job Summary

Job Description

Keywords Studios seeks a Support Associate for its Ancillaries team in Indianapolis, IN. This role supports operational activities ensuring timely delivery of ancillaries to sites using an external network. Responsibilities include transitioning work from the Product Delivery Ancillary Supply Associate, monitoring and escalating issues, developing customer satisfaction metrics, creating support tools, identifying process issues (compliance and quality), facilitating weekly vendor/medical team meetings, and managing budgets. The ideal candidate possesses an Associate's degree or equivalent experience, at least one year of experience in clinical research, distribution, supply chain, logistics, manufacturing, or clinical trial materials, and excellent communication and problem-solving skills.
Must have:
  • Associate's degree or equivalent experience
  • 1+ years in clinical research, distribution, or related field
  • Excellent communication and problem-solving skills
  • Project management and analytical skills
  • Ability to work with external partners
Perks:
  • Medical, dental, and vision benefits
  • Paid time off
  • 401(k) with employer matching

Job Details

Description

Pay rate: $25.00 an hour

Keywords Studios is looking for a support associate to join the ancillaries team for a client in the Indianapolis, IN area.

The Ancillaries team is responsible for portfolio demand and delivery on time to sites for ancillaries.

This position provides overall support of the operational activities required to deliver on time to sites using an external network for ancillaries. The associate position provides the support for maintaining oversight of ongoing trial activities between the clients medical team and external vendor for ancillaries.

This role covers from the time a study comes in from the Product Delivery Ancillary Supply Associate to the kick off meeting & training with the medical team & their vendors

Key Responsibilities:

The contracted associate position will:

  • Transition the work from the Product Delivery Ancillary Supply Associate and work with the clinical team and vendor providing oversight until the end of the trial
  • Monitor and escalate issues in a timely manner.
  • Develop and implement methods through metrics to measure customer satisfaction.
  • Create and develop tools to assist in supporting the effective execution of the process.
  • Assist in identifying the root causes of any process related issues, affecting, but not limited to, compliance and quality.
  • Facilitate weekly vendor/Medical team meetings
  • Budget tracking and reconciliation for invoices

Requirements

  • Associate’s degree (or higher) or equivalent experience.
  • 1 year of experience in at least one of the following: clinical research, distribution, supply chain, logistics, manufacturing, clinical trial material
  • Demonstrated ability to work with an external partner
  • Demonstrated ability to work in a team environment and communicate effectively.
  • Demonstrated ability to proactively identify and solve problems.
  • Demonstrated project management and analytical skills.

Benefits

Keywords provides all its contingent workforce with:

  • Medical, dental and vision benefits
  • Paid time off (including sick and select holidays)
  • 401(k) enrollment with 3% employer matching

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About The Company

Keywords Studiosare the leading provider of creative and technical services to the global video game industry. We are trusted and relied upon by 23 of 25 top video game companies to collaborate with them throughout the concept, development, and live operations of the most popular AAA franchises in the world. Great games are the product of great teams, and exceptional individuals are essential to their success. Are you ready to be part of something truly remarkable and unlock your full potential?

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