Support/Community Assistant

1 Year ago • All levels

Job Summary

Job Description

Big Ant Studios is seeking a highly talented and motivated Support/Community Assistant to play a key role in the studio. This role involves working with production and QA teams to create community engagement and provide technical support to users worldwide. Responsibilities include responding to queries and complaints, streamlining support sites, identifying popular topics, and fostering a positive online community. The ideal candidate should have experience in technical support and community engagement and possess excellent communication skills.
Must have:
  • Technical Support background
  • Community engagement experience
  • Excellent communication and interpersonal skills
Perks:
  • Daily lunches
  • Myki for public transport
  • Professional development support

Job Details

*Please note you will need to have working rights in Australia. At this stage, we cannot sponsor a working visa. This is an in-person, on-location, in-studio position.*

Big Ant Studios are looking for a highly talented and motivated Support/Community Assistant to play a key role in the studio.

Join us in making some of consoles and PCs biggest sports titles from our centrally located Melbourne studio.

Work with the production and QA teams to create community engagement and provide technical support to our users all around the world. Your role will be critical in building and maintaining a vibrant online community while listening to and passing the concerns of the community back to the team.

The core areas of focus for this role are:

  • Responding to queries, complaints, support tickets and customer reviews on digital platforms such as Steam.
  • Streamlining and updating the support site to increase productivity.
  • Work together with the Live Operations team to identify and communicate areas of our titles that are the most talked about.
  • Fostering a positive environment, encouraging active participation and interaction.

Requirements

We are looking for someone with:

  • Technical Support background
  • Community engagement experience
  • Excellent communication, writing and interpersonal skills, with the ability to engage and build relationships with diverse audiences.

You also need to be:

  • Flexible and open-minded.
  • Determined and self-motivated.
  • Prepared to rise to a challenge.
  • Always striving for quality.
  • Creative and innovative.

The Company:

Big Ant Studios is one of the oldest and largest game developers in Australia. Based in Southbank, Melbourne and another studio in the Adelaide CBD, we develop premium sports titles for multiple platforms.

Benefits:

Big Ant offers a central location, an experienced team and perks include daily lunches, Myki for public transport and professional development support.

At Big Ant we believe diverse perspectives and backgrounds are key to creating experiences everyone can enjoy. All applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, gender expression, national origin and will not be discriminated against on the basis of disability.

*Please note you will need to have working rights in Australia. At this stage, we cannot sponsor a working visa.*

Similar Jobs

Vercel - Senior Legal Counsel, Product and Commercial

Vercel

San Francisco, California, United States (Hybrid)
2 Months ago
bytedance - Network Engineer, High Performance GPU Network Direction

bytedance

Seattle, Washington, United States (On-Site)
2 Weeks ago
Epic Games - Senior Environment Artist

Epic Games

(On-Site)
7 Months ago
Agate studios - Quality Assurance Intern

Agate studios

Indonesia (On-Site)
3 Months ago
Mindtickle - Intern, Managed Services

Mindtickle

Pune, Maharashtra, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Ion - Product Analyst/Associate, Italy

Ion

Italy (Hybrid)
10 Months ago
TAG - Designer / Production Designer

TAG

State Of São Paulo, Brazil (Remote)
2 Months ago
Alpha Sense - Enterprise Account Executive, Corporate

Alpha Sense

United States (Remote)
9 Months ago
Roblox - Design Engineer - Visual & Design Systems

Roblox

San Mateo, California, United States (On-Site)
1 Month ago
Findhelp - Senior Staff Engineer

Findhelp

Austin, Texas, United States (On-Site)
5 Months ago
miniclip - Finance Manager

miniclip

Lisbon, Lisbon, Portugal (Hybrid)
1 Month ago
Sinozi - Lead QA

Sinozi

Bangkok, Thailand (On-Site)
3 Months ago
Cineplex - Server - The Rec Room Royalmount, Food, games & shows

Cineplex

Mount Royal, Quebec, Canada (On-Site)
2 Weeks ago
Sony pictures animation  - Story Artist - Feature

Sony pictures animation

Los Angeles, California, United States (On-Site)
4 Months ago
Fashionphile - Retail Sales Specialist

Fashionphile

New York, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Melbourne, Victoria, Australia

easygo - Staff Software Engineer - Kick

easygo

Melbourne, Victoria, Australia (On-Site)
1 Month ago
Nasdaq - Software Developer Specialist (Java)

Nasdaq

Sydney, New South Wales, Australia (On-Site)
1 Year ago
Marsh McLennan - Comprehensive Assurance Manager

Marsh McLennan

Sydney, New South Wales, Australia (Hybrid)
2 Months ago
Zscaler - Account Executive - NSW Government

Zscaler

Sydney, New South Wales, Australia (Hybrid)
1 Month ago
Pivotroots - Group Account Director (Consumer & Brand)

Pivotroots

Sydney, New South Wales, Australia (Hybrid)
2 Weeks ago
ISS Stoxx - Head of Data Operations

ISS Stoxx

Sydney, New South Wales, Australia (On-Site)
3 Months ago
The Walt Disney Company - Lead Effects Technical Director

The Walt Disney Company

Sydney, New South Wales, Australia (On-Site)
1 Month ago
Nasdaq - Back-End Java Developer

Nasdaq

Sydney, New South Wales, Australia (On-Site)
2 Weeks ago
The Walt Disney Company - Pipeline Technical Director I

The Walt Disney Company

Sydney, New South Wales, Australia (On-Site)
9 Months ago
easygo - Staff DevOps Engineer - Core Infrastructure

easygo

Melbourne, Victoria, Australia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Big Ant Studios is a growing, vibrant game developer, and we want YOU to join our friendly team. We love hearing from experienced, talented, and passionate game developers. In addition to all the jobs listed below, we welcome any expressions of interest for positions that may not be advertised by anyone with industry experience. We’re especially keen to hear from you if you’re into sports of any and all kinds.

Melbourne, Victoria, Australia (On-Site)

Melbourne, Victoria, Australia (On-Site)

Melbourne, Victoria, Australia (On-Site)

Melbourne, Victoria, Australia (On-Site)

Melbourne, Victoria, Australia (On-Site)

Adelaide, South Australia, Australia (On-Site)

View All Jobs

Get notified when new jobs are added by big ant

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug