Support Engineer

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 50 countries, whether you know us or not, you've definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Now we’re looking for a Support Engineer to join our team in Bogota, Colombia and chase the answers, seek the code and chase the dream with us.

Essence of the role:

The Support Engineer will be part of the Sinch Support team, which is a worldwide leader in delivery of Messaging solutions. This role reports to Manager Support Americas & Europe at Sinch. The workplace will be in Colombia working remotely but it might need to travel occasionally depending on needs.

The Support Engineer role includes technical assistance, troubleshooting, writing incident reports and handling customer communication around the support cases. 

This role includes that you take part on a rotating on-call schedule for our 24/7 emergency support. Normal working hours are weekdays, but you might be required to work some weekends on rotating weekend shifts if customer requirements demand so.

• Unix/Linux based systems
• OCS/Prepaid Systems or VAS systems (such as SMSC, MMSC, USSD, WAP GW, IVR, Voice Mail, Collect Call etc.)
• Knowledge in Oracle DB is a plus
• Fluency in English
• IP networks, Diameter, Sigtran/SS7
• Knowledge Virtualization technologies such as VMware or similar is a plus
• We believe that the right candidate has following personal and professional characteristics:
• Takes initiative and makes carefully considered decisions
• Customer, technical and solution oriented
• Comfortable and experienced in multitasking
• Well-Organized
• A positive attitude
• Comfortable and positive towards working in an ever-changing world
• A recognized ability to excel and exceed expectations.

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more. 

Our Hiring Process 

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!