Support Engineer I - IN (AWS and Linux/Windows)

2 Months ago • 1-2 Years • Administrative

Job Summary

Job Description

This role involves providing first-line technical support for Windows and Linux operating systems hosted on AWS virtual machines (VMs). Responsibilities include monitoring AWS environments, troubleshooting OS issues, applying system patches, ensuring system performance and security, assisting customers, and maintaining knowledge base articles. The ideal candidate will have a strong understanding of Windows and Linux operating systems, basic AWS skills, and experience with OS patching. Strong problem-solving and communication skills are essential. The position requires collaboration with other engineers and adherence to security best practices. This is an entry-level position perfect for someone passionate about cloud technologies and OS management.
Must have:
  • Strong understanding of Windows and Linux OS
  • Basic AWS services knowledge (EC2, S3, VPC, IAM)
  • Experience with OS patching processes
  • Troubleshooting OS-level issues
  • Excellent communication skills
  • Problem-solving and analytical skills
Good to have:
  • AWS certifications
  • Microsoft or Linux certifications
  • Bash/PowerShell scripting experience
  • Experience with Active Directory

Job Details

Job Description: L1 Support Engineer (Windows/Linux on AWS)

Job Title: L1 Support Engineer

Job Overview :

We are seeking a proactive L1 Support Engineer to deliver first-line technical support for Windows and Linux operating systems hosted on AWS virtual machines (VMs). In this role, you will monitor AWS environments, troubleshoot OS issues, apply system patches, and ensure the performance, availability, and security of Windows and Linux systems. Leveraging basic AWS skills, you will assist customers and uphold operational standards in a cloud environment. This position is perfect for an entry-level professional passionate about cloud technologies, OS management, and patching.

 Key Responsibilities

 Monitoring and Incident Response:
 Monitor AWS environments (EC2 instances hosting Windows and Linux VMs) for performance, availability, and OS-specific issues, including patch status.
Respond to alerts related to Windows and Linux system health (e.g., CPU, memory,disk usage, unpatched vulnerabilities) and take corrective actions.
Escalate complex OS, patching, or AWS issues to L2 support or senior engineers as needed.

 System Administration:

 Perform basic troubleshooting and maintenance for Windows (e.g., event logs,services) and Linux (e.g., logs, processes) VMs in AWS.
Deploy and configure AWS resources (e.g., EC2 instances) with Windows or Linux OS using predefined templates.
Conduct system patching for Windows (e.g., applying Windows Updates) and Linux (e.g., yum, apt updates) VMs to maintain security and compliance.
Assist with restore operations for Windows and Linux systems hosted in AWS.
 
Knowledge Base Management:
 Contribute to and maintain knowledge base articles specific to Windows and Linux      troubleshooting, OS patching procedures, and AWS-related tasks.
Document patching schedules, troubleshooting steps, and solutions for both Windows and Linux environments.

 Customer Interaction:

 Engage with customers to resolve Windows and Linux OS issues, including patching-related inquiries, effectively and efficiently.
Provide clear, concise explanations of technical issues, such as patching impacts or AWS service interactions.

 Security and Compliance:

 Adhere to security best practices for managing Windows (e.g., timely patching,user access) and Linux (e.g., permissions, SSH, patch updates) systems.
Identify and report potential OS-level security threats or vulnerabilities (e.g.,missing patches) in AWS-hosted VMs.

 Required Skills and Qualifications :

 Technical Skills:
Strong understanding of Windows operating systems (e.g., Windows Server 2016/2019/2022) and/or Linux distributions (e.g., Ubuntu, CentOS, RHEL).
Proficiency in basic Windows administration (e.g., Active Directory, PowerShell) and Linux administration (e.g., command-line tools, Bash scripting).
Experience with basic OS patching processes
Familiarity with AWS core services (e.g., EC2, S3, VPC, IAM) and their integration with Windows and Linux VMs.
Knowledge of troubleshooting techniques for OS-level issues (e.g., high CPU usage,disk failures, patching failures) in cloud environments.
Competence in command-line interfaces and scripting (e.g., PowerShell for Windows patching, Bash for Linux updates).
Understanding of backup and recovery processes for Windows and Linux systems in AWS.

 Soft Skills:

Excellent verbal and written communication skills for customer support and documenting OS and patching processes.
Strong problem-solving and analytical skills to diagnose Windows, Linux, and patching-related issues.
Ability to work independently and collaboratively in a fast-paced, cloud-focused environment.
Customer-focused mindset with a commitment to resolving OS and patching challenges.
 Experience:
1-2 years of experience in IT support, including hands-on work with Windows  and Linux operating systems and OS patching (preferred).
Exposure to AWS or another cloud platform hosting Windows/Linux VMs is an advantage.
 
Education:
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
 
Certifications (Preferred):
AWS Certified Cloud Practitioner
Microsoft Technology Associate (MTA): Windows Operating System Fundamentals
RHEL Linux or equivalent Linux certification
 
Additional Requirements
Willingness to work in shifts, if required, to provide 24/7 support for Windows and  Linux systems, including patching windows.
Comfortable with remote collaboration/Mailing tools (e.g., Microsoft Teams, Outlook
undefinedundefinedundefined

Similar Jobs

Zazz - Cloud Engineer (Azure)

Zazz

(Remote)
3 Months ago
NVIDIA - Senior Site Reliability Engineer - AI Research Clusters

NVIDIA

Hyderabad, Telangana, India (Hybrid)
1 Month ago
NVIDIA - Clock Design Engineer

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
4 Months ago
ByteDance - Backend Software Engineer

ByteDance

San Jose, California, United States (On-Site)
3 Months ago
ByteDance - Senior/Tech Lead Network Software Development Engineer, Switch - Seattle

ByteDance

Seattle, Washington, United States (On-Site)
6 Months ago
Next Level Business Services - Informatica MDM Developer

Next Level Business Services

Folsom, California, United States (On-Site)
7 Months ago
Playtech - Card Shuffler (Mid-Shift)

Playtech

Bensalem, Pennsylvania, United States (On-Site)
1 Month ago
Nintendo - Associate Configuration Support Specialist

Nintendo

Redmond, Washington, United States (Hybrid)
11 Months ago
Tesla - IT Asset Management Administrator

Tesla

North Brabant, Netherlands (On-Site)
3 Months ago
Keywords Studios - Office Administration Specialist

Keywords Studios

Silesian Voivodeship, Poland (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Virtusa - Data Scientist

Virtusa

Andhra Pradesh, India (On-Site)
8 Months ago
OpenText - Software Security Research

OpenText

Bengaluru, Karnataka, India (On-Site)
8 Months ago
Tencent - Cloud Engineer

Tencent

(On-Site)
6 Months ago
Inworld AI - Staff Platform Engineer, MLOps

Inworld AI

Vancouver, British Columbia, Canada (On-Site)
1 Month ago
ION - Cloud Engineer Kubernetes

ION

Rome, Lazio, Italy (Hybrid)
7 Months ago
Argus Labs - Site Reliability Engineer (LATAM)

Argus Labs

(Remote)
1 Month ago
Ajmera Infotech - Kubernetes Experts

Ajmera Infotech

Bengaluru, Karnataka, India (On-Site)
10 Months ago
Riot Games - Principal Software Engineer - VALORANT, Foundations, Build Platforms

Riot Games

Los Angeles, California, United States (On-Site)
8 Months ago
Nexon - Associate Security Engineer

Nexon

El Segundo, California, United States (Hybrid)
1 Month ago
NVIDIA - Senior Firmware Engineer

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Gurugram, Haryana, India

ION - Business Consultant L1 - WallStreet Suite

ION

Noida, Uttar Pradesh, India (On-Site)
7 Months ago
Keywords Studios - Product Manager II

Keywords Studios

Pune, Maharashtra, India (Hybrid)
1 Month ago
Google - Product Manager, Creator Support Large Language Models

Google

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Hitachi - AWS Infrastructure Engineer/Administrator

Hitachi

Bengaluru, Karnataka, India (Remote)
7 Months ago
Technicolor Creative Studios - Senior GL Accountant (French language Expert)

Technicolor Creative Studios

Bengaluru, Karnataka, India (On-Site)
6 Months ago
EVitamin Business Consulting   - 3D Artist

EVitamin Business Consulting

Indore, Madhya Pradesh, India (On-Site)
11 Months ago
Rackspace Technology - QA Lead (Data Engineering) - Modern Data Platform Implementation

Rackspace Technology

Gurugram, Haryana, India (Remote)
1 Month ago
Google - Web Solutions Engineer I, Tools Development and Automation

Google

Hyderabad, Telangana, India (On-Site)
1 Month ago
PwC - Associate -SAP ABAP-Kolkata-TC

PwC

Kolkata, West Bengal, India (On-Site)
7 Months ago
NinjaVan - Staff Data Engineer

NinjaVan

Hyderabad, Telangana, India (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Hologate gmbh - IT Support

Hologate gmbh

Munich, Bavaria, Germany (On-Site)
3 Months ago
Goodbye Kansas Studios - Office Coordinator (Mumbai)

Goodbye Kansas Studios

Mumbai, Maharashtra, India (On-Site)
1 Month ago
NVIDIA - Payroll Specialist

NVIDIA

Taipei City, Taiwan (On-Site)
1 Month ago
Klüber Lubrication - Vulnerability Analyst (F/M/D)

Klüber Lubrication

Bengaluru, Karnataka, India (Hybrid)
8 Months ago
Lionsgate Games - Client Services Support Analyst

Lionsgate Games

Santa Monica, California, United States (On-Site)
1 Month ago
Microsoft - Senior Technical Support Engineer - Azure Local (Stack HCI)

Microsoft

Sydney, New South Wales, Australia (Hybrid)
1 Month ago
Next Level Business Services - SAP PP

Next Level Business Services

Naples, Florida, United States (On-Site)
7 Months ago
AGS - American Gaming Systems - Field Service Technician I

AGS - American Gaming Systems

New Hampshire, United States (On-Site)
3 Months ago
NVIDIA - Senior Systems Software Engineer, Data Center - CUDA

NVIDIA

Austin, Texas, United States (On-Site)
2 Months ago
Animoca Brands - Portfolio Associate

Animoca Brands

(Remote)
2 Months ago

Get notifed when new similar jobs are uploaded