Support Engineer I - IN (AWS and Linux/Windows)

1 Month ago • 1-2 Years • Administrative

Job Summary

Job Description

This role involves providing first-line technical support for Windows and Linux operating systems hosted on AWS virtual machines (VMs). Responsibilities include monitoring AWS environments, troubleshooting OS issues, applying system patches, ensuring system performance and security, assisting customers, and maintaining knowledge base articles. The ideal candidate will have a strong understanding of Windows and Linux operating systems, basic AWS skills, and experience with OS patching. Strong problem-solving and communication skills are essential. The position requires collaboration with other engineers and adherence to security best practices. This is an entry-level position perfect for someone passionate about cloud technologies and OS management.
Must have:
  • Strong understanding of Windows and Linux OS
  • Basic AWS services knowledge (EC2, S3, VPC, IAM)
  • Experience with OS patching processes
  • Troubleshooting OS-level issues
  • Excellent communication skills
  • Problem-solving and analytical skills
Good to have:
  • AWS certifications
  • Microsoft or Linux certifications
  • Bash/PowerShell scripting experience
  • Experience with Active Directory

Job Details

Job Description: L1 Support Engineer (Windows/Linux on AWS)

Job Title: L1 Support Engineer

Job Overview :

We are seeking a proactive L1 Support Engineer to deliver first-line technical support for Windows and Linux operating systems hosted on AWS virtual machines (VMs). In this role, you will monitor AWS environments, troubleshoot OS issues, apply system patches, and ensure the performance, availability, and security of Windows and Linux systems. Leveraging basic AWS skills, you will assist customers and uphold operational standards in a cloud environment. This position is perfect for an entry-level professional passionate about cloud technologies, OS management, and patching.

 Key Responsibilities

 Monitoring and Incident Response:
 Monitor AWS environments (EC2 instances hosting Windows and Linux VMs) for performance, availability, and OS-specific issues, including patch status.
Respond to alerts related to Windows and Linux system health (e.g., CPU, memory,disk usage, unpatched vulnerabilities) and take corrective actions.
Escalate complex OS, patching, or AWS issues to L2 support or senior engineers as needed.

 System Administration:

 Perform basic troubleshooting and maintenance for Windows (e.g., event logs,services) and Linux (e.g., logs, processes) VMs in AWS.
Deploy and configure AWS resources (e.g., EC2 instances) with Windows or Linux OS using predefined templates.
Conduct system patching for Windows (e.g., applying Windows Updates) and Linux (e.g., yum, apt updates) VMs to maintain security and compliance.
Assist with restore operations for Windows and Linux systems hosted in AWS.
 
Knowledge Base Management:
 Contribute to and maintain knowledge base articles specific to Windows and Linux      troubleshooting, OS patching procedures, and AWS-related tasks.
Document patching schedules, troubleshooting steps, and solutions for both Windows and Linux environments.

 Customer Interaction:

 Engage with customers to resolve Windows and Linux OS issues, including patching-related inquiries, effectively and efficiently.
Provide clear, concise explanations of technical issues, such as patching impacts or AWS service interactions.

 Security and Compliance:

 Adhere to security best practices for managing Windows (e.g., timely patching,user access) and Linux (e.g., permissions, SSH, patch updates) systems.
Identify and report potential OS-level security threats or vulnerabilities (e.g.,missing patches) in AWS-hosted VMs.

 Required Skills and Qualifications :

 Technical Skills:
Strong understanding of Windows operating systems (e.g., Windows Server 2016/2019/2022) and/or Linux distributions (e.g., Ubuntu, CentOS, RHEL).
Proficiency in basic Windows administration (e.g., Active Directory, PowerShell) and Linux administration (e.g., command-line tools, Bash scripting).
Experience with basic OS patching processes
Familiarity with AWS core services (e.g., EC2, S3, VPC, IAM) and their integration with Windows and Linux VMs.
Knowledge of troubleshooting techniques for OS-level issues (e.g., high CPU usage,disk failures, patching failures) in cloud environments.
Competence in command-line interfaces and scripting (e.g., PowerShell for Windows patching, Bash for Linux updates).
Understanding of backup and recovery processes for Windows and Linux systems in AWS.

 Soft Skills:

Excellent verbal and written communication skills for customer support and documenting OS and patching processes.
Strong problem-solving and analytical skills to diagnose Windows, Linux, and patching-related issues.
Ability to work independently and collaboratively in a fast-paced, cloud-focused environment.
Customer-focused mindset with a commitment to resolving OS and patching challenges.
 Experience:
1-2 years of experience in IT support, including hands-on work with Windows  and Linux operating systems and OS patching (preferred).
Exposure to AWS or another cloud platform hosting Windows/Linux VMs is an advantage.
 
Education:
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
 
Certifications (Preferred):
AWS Certified Cloud Practitioner
Microsoft Technology Associate (MTA): Windows Operating System Fundamentals
RHEL Linux or equivalent Linux certification
 
Additional Requirements
Willingness to work in shifts, if required, to provide 24/7 support for Windows and  Linux systems, including patching windows.
Comfortable with remote collaboration/Mailing tools (e.g., Microsoft Teams, Outlook
undefinedundefinedundefined

Similar Jobs

Playtech - System Administrator

Playtech

Latsia, Nicosia, Cyprus (On-Site)
1 Month ago
ION - Cyber Security Analyst, Italy

ION

Milan, Lombardy, Italy (On-Site)
6 Months ago
Playrix - Senior Release Support Engineer

Playrix

Portugal (Remote)
5 Months ago
NVIDIA - Solutions Architect, Networking - Cloud Service Providers

NVIDIA

Redmond, Washington, United States (Hybrid)
1 Week ago
Dun & Bradstreet - 2025 Summer Internship Program - Technology

Dun & Bradstreet

Jacksonville, Florida, United States (On-Site)
6 Months ago
Nagarro - Associate Engineer

Nagarro

New York, New York, United States (On-Site)
4 Months ago
Rockwell Automation - ITAM Analyst

Rockwell Automation

Pune, Maharashtra, India (Hybrid)
6 Months ago
Every matrix - Customer Support Specialist

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
2 Weeks ago
The Mill - Senior Systems Engineer

The Mill

New York, New York, United States (On-Site)
9 Months ago
Playtech - IT Support Technician

Playtech

Lima, Callao Region, Peru (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Scopely - Senior Software Engineer (PHP)

Scopely

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Luxoft - Senior Java Developer

Luxoft

Ukrainka, Kyiv Oblast, Ukraine (Remote)
4 Months ago
NVIDIA - Senior Firmware Engineer

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
Evolution - IT Hardware Technician

Evolution

Fairfield, Connecticut, United States (On-Site)
2 Weeks ago
ION - Senior DevSecOps Engineer, Italy

ION

Milan, Lombardy, Italy (On-Site)
6 Months ago
Electronic Arts - Build Software Engineer - Development & Release Engineering

Electronic Arts

Vancouver, British Columbia, Canada (Hybrid)
4 Weeks ago
Rivos - SOC Static Timing Analysis Engineer - Full Time

Rivos

Bengaluru, Karnataka, India (On-Site)
5 Months ago
NVIDIA - Senior Software Engineer

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
Golden Opportunities - Associate Automation Testing

Golden Opportunities

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Hologate gmbh - IT Network Specialist

Hologate gmbh

Munich, Bavaria, Germany (On-Site)
2 Days ago

Get notifed when new similar jobs are uploaded

Jobs in Gurugram, Haryana, India

Saama Technologies,  Inc  - Senior Software Engineer 1

Saama Technologies, Inc

Chennai, Tamil Nadu, India (On-Site)
3 Months ago
InvenioLSI - SAP UI5/FIORI  Senior Consultant

InvenioLSI

Hyderabad, Telangana, India (On-Site)
4 Months ago
CloudHire - Senior Backend Engineer - TypeScript

CloudHire

Telangana, India (Remote)
3 Weeks ago
Starkflow - Specialist

Starkflow

Thiruvananthapuram, Kerala, India (On-Site)
1 Month ago
CloudHire - Senior Database Engineer

CloudHire

Pune, Maharashtra, India (Remote)
3 Weeks ago
DNEG - Lead/Manager - Talent Acquisition (Site Requirements)

DNEG

Mumbai, Maharashtra, India (On-Site)
1 Week ago
Quizizz - Revenue Growth Manager

Quizizz

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Dream Sports - SDE 2 - ML & Data Platform

Dream Sports

Mumbai, Maharashtra, India (On-Site)
6 Months ago
PhonePe - Manager - Internal Audit

PhonePe

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Company3 Method Studios - Senior IT Manager

Company3 Method Studios

Maharashtra, India (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Mattel  Inc  - American Girl NYC Personal Shopping Assistant

Mattel Inc

New York, New York, United States (On-Site)
1 Week ago
Far Out Scout - Executive Assistant

Far Out Scout

Brazil (Remote)
1 Week ago
InvenioLSI - SAP Basis Associate Consultant

InvenioLSI

Suva, Central Division, Fiji (On-Site)
2 Weeks ago
Interactive Brokers - Associate / Senior Associate – Client Services

Interactive Brokers

Kowloon, Hong Kong (Hybrid)
6 Months ago
Tesla - System Engineer

Tesla

Prüm, Rhineland-Palatinate, Germany (On-Site)
2 Months ago
Evolution - Card Shuffler - with Disability

Evolution

Madrid, Community Of Madrid, Spain (On-Site)
2 Weeks ago
The Walt Disney Company - Associate Sourcing Specialist

The Walt Disney Company

Kowloon, Hong Kong (On-Site)
1 Month ago
IGT - Technical Analyst

IGT

Rome, Lazio, Italy (On-Site)
3 Months ago
Dream Games - Procurement Specialist

Dream Games

İstanbul, Türkiye (On-Site)
8 Months ago
SKYDANCE - Executive Assistant, Office of the CCO

SKYDANCE

Santa Monica, California, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded