This role involves providing first-line technical support for Windows and Linux operating systems hosted on AWS virtual machines (VMs). Responsibilities include monitoring AWS environments, troubleshooting OS issues, applying system patches, ensuring system performance and security, assisting customers, and maintaining knowledge base articles.  The ideal candidate will have a strong understanding of Windows and Linux operating systems, basic AWS skills, and experience with OS patching.  Strong problem-solving and communication skills are essential.  The position requires collaboration with other engineers and adherence to security best practices. This is an entry-level position perfect for someone passionate about cloud technologies and OS management.

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<div class="section page-centered" data-qa="job-description"><div><b style="font-size: 11pt;">Job Description: L1 Support Engineer (Windows/Linux on AWS)</b></div><div><br></div><div><b style="font-size: 11pt;">Job Title: L1 Support Engineer</b></div><div><br></div><div><b style="font-size: 11pt;">Job Overview :</b></div><div><br></div><div><span style="font-size: 11pt;">We are seeking a proactive L1 Support Engineer to deliver first-line technical support for Windows and Linux operating systems hosted on AWS virtual machines (VMs). In this role, you will monitor AWS environments, troubleshoot OS issues, apply system patches, and ensure the performance, availability, and security of Windows and Linux systems. Leveraging basic AWS skills, you will assist customers and uphold operational standards in a cloud environment. This position is perfect for an entry-level professional passionate about cloud technologies, OS management, and patching.</span></div><div><br></div><div><span style="font-size: 11pt;">&nbsp;</span><b style="font-size: 11pt;"><u>Key Responsibilities</u></b></div><div><br></div><div><span style="font-size: 11pt;">&nbsp;Monitoring and Incident Response:</span></div><div><span style="font-size: 11pt;">&nbsp;Monitor AWS environments (EC2 instances hosting Windows and Linux VMs) for performance, availability, and OS-specific issues, including patch status.</span></div><div><span style="font-size: 11pt;">Respond to alerts related to Windows and Linux system health (e.g., CPU, memory,disk usage, unpatched vulnerabilities) and take corrective actions.</span></div><div><span style="font-size: 11pt;">Escalate complex OS, patching, or AWS issues to L2 support or senior engineers as needed.</span></div><div><br></div><div><u style="font-size: 11pt;">&nbsp;<b>System Administration:</b></u></div><div><br></div><div><span style="font-size: 11pt;">&nbsp;Perform basic troubleshooting and maintenance for Windows (e.g., event logs,services) and Linux (e.g., logs, processes) VMs in AWS.</span></div><div><span style="font-size: 11pt;">Deploy and configure AWS resources (e.g., EC2 instances) with Windows or Linux OS using predefined templates.</span></div><div><span style="font-size: 11pt;">Conduct system patching for Windows (e.g., applying Windows Updates) and Linux (e.g., yum, apt updates) VMs to maintain security and compliance.</span></div><div><span style="font-size: 11pt;">Assist with restore operations for Windows and Linux systems hosted in AWS.</span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><b><u style="font-size: 11pt;">Knowledge Base Management:</u></b></div><div><span style="font-size: 11pt;">&nbsp;Contribute to and maintain knowledge base articles specific to Windows and Linux&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; troubleshooting, OS patching procedures, and AWS-related tasks.</span></div><div><span style="font-size: 11pt;">Document patching schedules, troubleshooting steps, and solutions for both Windows and Linux environments.</span></div><div><br></div><div><span style="font-size: 11pt;">&nbsp;</span><b style="font-size: 11pt;"><u>Customer Interaction:</u></b></div><div><br></div><div><span style="font-size: 11pt;">&nbsp;Engage with customers to resolve Windows and Linux OS issues, including patching-related inquiries, effectively and efficiently.</span></div><div><span style="font-size: 11pt;">Provide clear, concise explanations of technical issues, such as patching impacts or AWS service interactions.</span></div><div><br></div><div><span style="font-size: 11pt;">&nbsp;</span><b style="font-size: 11pt;"><u>Security and Compliance:</u></b></div><div><br></div><div><span style="font-size: 11pt;">&nbsp;Adhere to security best practices for managing Windows (e.g., timely patching,user access) and Linux (e.g., permissions, SSH, patch updates) systems.</span></div><div><span style="font-size: 11pt;">Identify and report potential OS-level security threats or vulnerabilities (e.g.,missing patches) in AWS-hosted VMs.</span></div><div><br></div><div><span style="font-size: 11pt;">&nbsp;</span><b style="font-size: 11pt;"><u>Required Skills and Qualifications :</u></b></div><div><br></div><div><span style="font-size: 11pt;">&nbsp;Technical Skills:</span></div><div><span style="font-size: 11pt;">Strong understanding of Windows operating systems (e.g., Windows Server 2016/2019/2022) and/or Linux distributions (e.g., Ubuntu, CentOS, RHEL).</span></div><div><span style="font-size: 11pt;">Proficiency in basic Windows administration (e.g., Active Directory, PowerShell) and Linux administration (e.g., command-line tools, Bash scripting).</span></div><div><span style="font-size: 11pt;">Experience with basic OS patching processes</span></div><div><span style="font-size: 11pt;">Familiarity with AWS core services (e.g., EC2, S3, VPC, IAM) and their integration with Windows and Linux VMs.</span></div><div><span style="font-size: 11pt;">Knowledge of troubleshooting techniques for OS-level issues (e.g., high CPU usage,disk failures, patching failures) in cloud environments.</span></div><div><span style="font-size: 11pt;">Competence in command-line interfaces and scripting (e.g., PowerShell for Windows patching, Bash for Linux updates).</span></div><div><span style="font-size: 11pt;">Understanding of backup and recovery processes for Windows and Linux systems in AWS.</span></div><div><br></div><div><span style="font-size: 11pt;">&nbsp;</span><b style="font-size: 11pt;"><u>Soft Skills:</u></b></div><div><br></div><div><span style="font-size: 11pt;">Excellent verbal and written communication skills for customer support and documenting OS and patching processes.</span></div><div><span style="font-size: 11pt;">Strong problem-solving and analytical skills to diagnose Windows, Linux, and patching-related issues.</span></div><div><span style="font-size: 11pt;">Ability to work independently and collaboratively in a fast-paced, cloud-focused environment.</span></div><div><span style="font-size: 11pt;">Customer-focused mindset with a commitment to resolving OS and patching challenges.</span></div><div><span style="font-size: 11pt;">&nbsp;</span><b style="font-size: 11pt;"><u>Experience:</u></b></div><div><span style="font-size: 11pt;">1-2 years of experience in IT support, including hands-on work with Windows&nbsp; and Linux operating systems and OS patching (preferred).</span></div><div><span style="font-size: 11pt;">Exposure to AWS or another cloud platform hosting Windows/Linux VMs is an advantage.</span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">Education:</span></div><div><span style="font-size: 11pt;">Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).</span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">Certifications (Preferred):</span></div><div><span style="font-size: 11pt;">AWS Certified Cloud Practitioner</span></div><div><span style="font-size: 11pt;">Microsoft Technology Associate (MTA): Windows Operating System Fundamentals</span></div><div><span style="font-size: 11pt;">RHEL Linux or equivalent Linux certification</span></div><div><span style="font-size: 11pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">Additional Requirements</span></div><div><span style="font-size: 11pt;">Willingness to work in shifts, if required, to provide 24/7 support for Windows and &nbsp;Linux systems, including patching windows.</span></div><div><span style="font-size: 11pt;">Comfortable with remote collaboration/Mailing tools (e.g., Microsoft Teams, Outlook</span></div></div>undefinedundefinedundefined