Support Manager
Job Summary
Job Description
Easybrain seeks a Support Manager to join its team. Responsibilities include responding to user inquiries regarding gameplay and technical issues, providing guidance on app functionality, managing App Store and Google Play reviews, analyzing user request statistics, creating FAQs and user guides, collaborating with the project team, and optimizing support processes. The ideal candidate possesses strong English communication skills, is responsible, proactive, detail-oriented, and genuinely enjoys mobile games. Previous customer support experience, knowledge of additional languages, and familiarity with iOS/Android platforms are beneficial.
Must have:
- Strong English (Upper-Intermediate or higher)
- Clear, friendly, professional communication
- Responsible, proactive, independent
- Detail-oriented
- Love for mobile games
Good to have:
- Customer support experience
- Additional languages (German, French, Japanese)
- iOS/Android platform familiarity
Perks:
- Relocation support
- High salary with bonuses
- Equipment provided
- Company events
- Social benefits (medical, sports)
- Paid vacations/sick days
- Language classes
- Education/development reimbursement
2 skills required
Job Details
Easybrain is looking for a Support Manager to join our incredible team. We develop mobile games and apps that are played by a huge number of people around the world. We love what we do and realize it's impossible to create a cool product without high-quality communication and care for our users. That's why we're looking for you!
What you’ll do:
- Respond to user inquiries related to gameplay and technical issues;
- Provide guidance on the functionality of our mobile apps;
- Handle user reviews in the App Store and Google Play;
- Gather and analyze statistics on user requests;
- Help create FAQs and user guides;
- Collaborate with the project team to resolve user issues;
- Continuously improve and optimize support processes.
Who we’re looking for:
- Strong command of English (Upper-Intermediate or higher);
- Clear, friendly, and professional communication style;
- Responsible, proactive, and independent;
- Detail-oriented;
- A genuine love for mobile games.
It’ll be a plus if you have:
- Previous experience in customer or user support;
- Knowledge of additional languages (e.g., German, French, Japanese);
- Familiarity with iOS and Android platforms.
Benefits:
Besides the engaging tasks, support from experienced colleagues, challenge, and drive, we offer:
- Full support in relocating to countries where our offices are located;
- High-end market salary with performance bonuses;
- All needed equipment;
- Regular company events and monthly Friday meetings;
- Social benefits (private medical cover, sports reimbursement, etc.);
- Paid vacations, sick days;
- English, Greek, and Polish online language classes;
- Reimbursement for education and professional development.
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