Support Platform Specialist

About the job

In this role, you will help Google scale its user support and product education initiatives to our users worldwide. You will partner with the user support teams to develop and implement innovations that support and delight the users. You will also oversee integration of scaled support systems by partnering with product support managers and support engineering teams to ensure that users can get the support they need. You are able to take technical concepts quickly, can successfully lead and manage multiple projects at a time, and have a strong passion for helping the users and driving product usage.In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).