Support Services Representative

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:

Support Services Representatives process incoming mail for scanning and data entry as a part of ingestion into workflow systems for all Zinnia clients. Responsibilities also include records tracking, handling, and retrieval.

You are comfortable working the following required shift:

• Monday: 4:00 AM – 12:30 PM

• Tuesday through Friday: 5:00 AM – 1:30 PM

You thrive in an environment where you can contribute to team goals while working independently, adapt to changing work assignments, and take pride in maintaining quality while meeting time-driven deadlines.

WHAT YOU'LL DO:

• Sort, scan, and index incoming mail for all Zinnia clients;
• Review contents of incoming mail and determine which process the work type will follow;
• Complete data entry and handle additional related administrative projects and assignments;
• Deal effectively with others and possess good interpersonal and teamwork skills and have the ability to work independently on assigned tasks; and
• Preserve, store, track and provide the ability to retrieve corporate records.
• Process incoming money by entering necessary data into the appropriate cash management system and money reconciliation.
• Run reports, pull original documents, and process incoming transfer paperwork for all Zinnia clients while maintaining an adequate quality rating on the work performed.

WHAT YOU'LL NEED:

• High school diploma or equivalent required.
• Relevant experience and basic knowledge of imaging, cash processing, and record management techniques are considered an asset;
• Proficiency in keyboarding, such as, 40 wpm and 10-key skills;
• Must be willing to work required shift (Monday 4:00 AM – 12:30 PM and Tuesday through Friday 5:00 AM – 1:30 PM), and additional hours as workload demands.
• Must be able to deal effectively with others and possess good teamwork skills;
• Ability to adapt to change in work assignments and work under time driven deadlines
• Ability to pick up boxes weighing up to 35 lbs

WHAT’S IN IT FOR YOU? 

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website.  We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. 

HOW TO APPLY:
1.) Apply by completing the online application on the careers section of our website. 

2.) All offers of employment at Zinnia are contingent upon the successful completion of an extensive pre-employment background investigation. This process includes verification of the highest level of education completed, review of the past seven years of employment history (including start and end dates), a 10-year criminal background check, and an employer credit check. Please note that the credit check does not impact your credit score, and we do not have access to the score itself.

Notice for California residents: Information about how we collect and use your personal information can be found here.