Support Technician

1 Minute ago • All levels

Job Summary

Job Description

The job involves providing technical support for Philips solutions, with a primary focus on the Tasy System for international clients. The responsibilities include attending to and resolving tickets, ensuring customer service and satisfaction, and working with the Assistencial Module. The role requires working in a hybrid model, primarily on-site with some remote work. The team is growing, offering an opportunity to be part of its expansion. Strong teamwork and cooperation skills are essential.
Must have:
  • Completed high school education
  • Availability to work in a hybrid model in Blumenau, SC, Brazil
  • Experience in customer support, preferably with healthcare systems (TASY)
  • Experience in technical support for systems using SQL databases
  • Communication, negotiation and initiative skills
Good to have:
  • Spanish language proficiency
  • Experience in the hospital field

Job Details

Job Title

Técnico de Suporte

Job Description

📍 Vaga disponível apenas modelo híbrido em Blumenau SC;

Estamos à procura de profissionais que não tenham medo de desafios, gostem de identificar e resolver problemas,  que se identifiquem em trabalhar próximo ao cliente e outros setores da empresa, possua forte senso de trabalho em equipe e cooperação. 

   

Você fará parte da equipe que presta suporte técnico para as soluções Philips, com foco principalmente no Sistema Tasy em clientes internacionais. O time está em grande crescimento e expansão e você poderá fazer parte disso. 

Você será responsável por:

  • Atendimento e resolução de Tickets
  • Garantir o atendimento ao cliente e sua satisfação;
  • Módulo Assistencial 

 

Para ter sucesso nessa posição você precisa:

  • Ensino médio completo;
  • Disponibilidade para atuar no modelo híbrido (3x presencial/2x home office) em Blumenau SC;
  • Experiência com suporte ao cliente, um grande diferencial se tiver atuado com sistemas na área da saúde (TASY);
  • Experiência com suporte técnico a sistema utilizando banco de dados SQL;
  • Habilidade de comunicação, negociação e iniciativa; 

 

Diferencial:

  • Idioma Espanhol
  • Vivência na área hospital

Como trabalhamos Juntos

Acreditamos que somos melhores juntos do que separados. Para nossas equipes baseadas em escritório, isso significa trabalhar presencialmente pelo menos 3 dias por semana.

Sobre a Philips:

Somos uma empresa de tecnologia em saúde. Construímos toda a nossa empresa com base na crença de que todos os seres humanos são importantes e não vamos parar até que todos, em todos os lugares, tenham acesso aos cuidados de saúde de qualidade que todos nós merecemos. Faça o trabalho da sua vida para ajudar a vida dos outros.

Se você estiver interessado nessa função e tiver muitas, mas não todas, as experiências necessárias, recomendamos que você se candidate. Você ainda pode ser o candidato certo para esta ou outras oportunidades na Philips. Saiba mais sobre nosso compromisso com a diversidade e inclusão aqui.

A Philips é uma empresa de oportunidades iguais. Todos os candidatos qualificados serão considerados, independentemente de raça, cor, religião, idade, sexo (incluindo gravidez), orientação sexual, identidade de gênero, nacionalidade, informação genética, credo, cidadania, deficiência ou estado civil.

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About The Company

Over the past decade we have transformed into a focused leader in health technology.

At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities.

We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data.

As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better.


Visit our website: http://www.philips.com/
Follow our social media house rules https://www.philips.com/a-w/about-philips/social-media.html

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