System Administrator

Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting-edge technologies, and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Ubisoft IT is looking for a System Administrator to join the Command Center team. This team’s main mission is to monitor all of Ubisoft IT’s infrastructure which includes but is not limited to online games and corporate services. 

As a System administrator joining this team, you will be responsible for ensuring the maximum possible service availability and performance by monitoring our entire infrastructure, managing alerts and incidents via troubleshooting methods, and resolving and escalating them. You will also be responsible for internal communications on unplanned downtime and degradation.

Responsibilities

• Monitor system events to ensure health, maximum system availability, and service quality, while identifying and applying corrective measures to prevent any type of service degradation or outage;
• Initiate the incident management process in cases where an incident cannot be prevented while communicating internally the impacts related to any incident or maintenance;
• Manage the major incident process while coordinating and facilitating high-priority incident resolution by engaging a variety of support teams; 
• Perform a thorough technical analysis of any incident on Microsoft, Linux, network infrastructure, and in-house systems;
• Escalate and coordinate with other teams and departments to resolve incidents;
• Respond, prioritize, and resolve any incident tickets and determine the exact impacts of an incident from the user's standpoint;
• Identify service restoration automation opportunities and apply automated responses via scripted methods.

• Experience with Linux and Windows Server platforms;  
• Experience in networking configurations such as Firewalls and DNS;
• Experience with monitoring tools such as but not limited to Grafana and Prometheus;
• Experience with a ticketing system such as but not limited to ServiceNow and Atlassian Suite;
• Knowledge of scripting languages such as PowerShell, Bash, and Python.

Just a heads up: If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.

Skills and competencies show up in different forms and can be based on different experiences, that is why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, we embrace diversity in all its forms. We’re committed to fostering an inclusive and respectful work environment for all. We know the importance of providing a pleasant interview experience, therefore if you need any accommodation, please let us know if there is anything we can do to facilitate the interview process.