System Support Specialist I - Medical Imaging - Radiology/PACS

1 Month ago • 2 Years + • Customer Service

Job Summary

Job Description

The System Support Specialist is a critical part of the Healthcare IT team, supporting radiology systems and applications. The role involves troubleshooting, system maintenance, and collaborating with various teams to ensure seamless system functionality. Responsibilities include providing technical support, monitoring system performance, optimizing workflow, and resolving user-reported issues. Additional duties involve working with vendors, documenting system issues, and adhering to healthcare interoperability standards and compliance regulations. The specialist will also participate in an on-call rotation.
Must have:
  • 2+ years of experience in healthcare IT support
  • Excellent problem-solving and communication skills.
  • Experience with ticketing systems like ServiceNow.
  • Strong knowledge of PACS, RIS, DICOM, and HL7 standards.
  • Proficiency in Windows OS, networking, and SQL Server.
  • Understanding of medical informatics architecture.
Good to have:
  • Industry certifications in relevant technical domains
  • Experience in scripting or automation for system administration
  • Knowledge of cloud-based medical imaging solutions
  • Fluency in multiple languages (French is a strong asset).

Job Details

Company Description

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.  

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Job Description

The System Support Specialist is a critical part of our Healthcare IT team, with the expertise to support radiology systems and applications. The ideal candidate will have experience working with Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and Electronic Health Records (EHR). This role involves troubleshooting, system maintenance, and collaborating with radiologists, IT teams, and clinical staff to ensure seamless system functionality.

Duties/ Responsibilities:

  • Provide technical support and troubleshooting for radiology systems, including PACS, RIS, and EHR.
  • Monitor system performance and ensure uptime for radiology applications.
  • Collaborate with radiology and IT teams to optimize workflow and system efficiency.
  • Respond to and resolve user-reported issues in a timely manner.
  • Diagnose and troubleshoot technical issues while maintaining clear and professional communication with customers.
  • Work with vendors and third-party support teams for advanced troubleshooting and system enhancements.
  • Utilize internal knowledge resources to effectively resolve technical challenges.
  • Collaborate with team members and cross-functional departments on complex issues.
  • Document system issues, resolutions, and updates in an organized manner.
  • Develop and update technical documentation to support customers in product use and maintenance.
  • Support DICOM, HL7, and other healthcare interoperability standards to maintain seamless integration between systems.
  • Participate in an on-call rotation, providing support outside of normal business hours, including overtime, holidays, and weekends as required.
  • Maintain HIPAA compliance and ensure data security within healthcare IT environments.
  • Adhere to quality and regulatory compliance standards, including U.S. FDA medical device regulations, ISO 13485 requirements, and other applicable laws.

Qualifications

Required Experiences/ Skills:

  • Bachelor’s degree in computer engineering, Information Technology, Healthcare Informatics, or a related field (or equivalent experience).
  • 2+ years of experience in healthcare IT support, preferably in a radiology setting.
  • Excellent problem-solving and communication skills.
  • Ability to work both independently and as part of a team in a fast-paced healthcare environment.
  • Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow (ServiceNow preferred).
  • Strong knowledge of PACS, RIS, DICOM, and HL7 standards.
  • Proficiency in Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle.
  • Understanding of medical informatics architecture, including VMware and storage solutions.
  • Experience troubleshooting Windows and Linux-based systems.
  • Experience with PostgreSQL.

Preferred Qualifications:

  • Industry certifications in relevant technical domains (e.g., Microsoft, VMware, Cisco) preferred.
  • Red Hat Certified System Administrator (RHCSA) certification preferred.
  • Experience in scripting or automation for system administration (PowerShell, Bash, Python).
  • Knowledge of cloud-based medical imaging solutions and telemedicine technologies.
  • Fluency in multiple languages (French is a strong asset).

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.

Additional Information

All your information will be kept confidential according to EEO guidelines.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

#LI-REMOTE

 

 

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. 

  

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment

Similar Jobs

Illumina - Sr. Staff Product Marketing Manager – Competitive Intelligence

Illumina

United States (Remote)
1 Month ago
Synechron - Senior React.js Developer

Synechron

Pune, Maharashtra, India (On-Site)
1 Month ago
Banyan Software - Technical Product Manager

Banyan Software

United States (On-Site)
1 Month ago
PayPal - Compliance Manager, Credit Products

PayPal

Chicago, Illinois, United States (Hybrid)
2 Weeks ago
HP - Graduate Product Designer

HP

Sant Cugat Del Vallès, Catalonia, Spain (On-Site)
1 Month ago
ElevenLabs - Customer Success Manager - APAC

ElevenLabs

Singapore (Remote)
3 Months ago
Prism VR  - Customer Success Manager

Prism VR

Los Angeles, California, United States (Hybrid)
1 Month ago
ComeOn Group - Swedish Speaking Customer Experience Agent

ComeOn Group

(Remote)
1 Month ago
Whatnot - Customer Success Manager

Whatnot

New York, United States (On-Site)
3 Weeks ago
ElevenLabs - Technical Customer Support Specialist

ElevenLabs

United States (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

binance - PR Lead - MENAP

binance

Dubai, Dubai, United Arab Emirates (Hybrid)
5 Months ago
hogarth - Content Manager

hogarth

Hyderabad, Telangana, India (Hybrid)
1 Month ago
Highspot - Services Ops Specialist

Highspot

Hyderabad, Telangana, India (Hybrid)
2 Months ago
WebMD - Medical Science Director, Endocrinology

WebMD

United States (On-Site)
3 Months ago
Kolibri Games - Game Designer

Kolibri Games

Berlin, Berlin, Germany (Hybrid)
1 Month ago
storytq - Senior Application Support Analyst

storytq

Auckland, Auckland, New Zealand (Remote)
3 Weeks ago
kaizen gaming  - Data Governance Analyst

kaizen gaming

Athens, Greece (On-Site)
1 Week ago
Apple - Machine Learning Engineer

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Epic Games - Product Director

Epic Games

Cary, North Carolina, United States (On-Site)
5 Months ago
SSC Technologies - Manager

SSC Technologies

Mumbai, Maharashtra, India (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Australia

Fortra - Security Analyst

Fortra

Australia (On-Site)
3 Weeks ago
WebTech Corporation - Regional Commercial Lead - Digital Mine Solutions

WebTech Corporation

Brisbane, Queensland, Australia (On-Site)
1 Month ago
Pivotroots - Account Manager

Pivotroots

Sydney, New South Wales, Australia (Hybrid)
1 Month ago
Alt VFX  - Motion Designer

Alt VFX

Sydney, New South Wales, Australia (On-Site)
1 Year ago
extreme network - Regional Director – Australia & New Zealand

extreme network

Sydney, New South Wales, Australia (Remote)
1 Month ago
big ant - Community/Support Manager

big ant

Melbourne, Victoria, Australia (On-Site)
2 Weeks ago
Telnyx - Director of Business Development

Telnyx

Sydney, New South Wales, Australia (On-Site)
1 Week ago
Telastra - Telstra Retail: Customer Service & Sales Consultant

Telastra

Port Pirie, South Australia, Australia (On-Site)
1 Month ago
Ubisoft - Community Advocacy Manager

Ubisoft

Sydney, New South Wales, Australia (Hybrid)
2 Months ago
Haleon - Customer Business Manager

Haleon

Sydney, New South Wales, Australia (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Anthology  Inc  - Customer Service Advisor

Anthology Inc

Alabama, United States (Remote)
1 Month ago
playrix  - Customer Support Representative (Japanese)

playrix

Serbia (Remote)
8 Months ago
Veeam Software - Customer Success Representative, Named (Portuguese Required)

Veeam Software

Alpharetta, Georgia, United States (On-Site)
2 Months ago
playrix  - Customer Support Representative (German)

playrix

Montenegro (Remote)
7 Months ago
cyara - Associate Customer Success Manager

cyara

Skibbereen, County Cork, Ireland (Hybrid)
9 Months ago
Balbix - Customer Success Manager

Balbix

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Wolters Kluwer - Technical Customer Service Associate

Wolters Kluwer

Indianapolis, Indiana, United States (Hybrid)
4 Weeks ago
Palo Alto Networks - Customer Success Architect

Palo Alto Networks

Plano, Texas, United States (On-Site)
1 Month ago
JDA - Customer Success Advisor

JDA

Karlsruhe, Baden-Württemberg, Germany (On-Site)
1 Month ago
OKX - Senior Agent, Customer Service (Italian Speaker)

OKX

Budapest, Hungary (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded