Systems Engineer

3 Months ago • 2 Years + • Administrative

Job Summary

Job Description

Playtech Neon seeks a proactive Systems Engineer to handle escalated customer support issues, investigate incidents, and provide resolutions within SLAs. Responsibilities include maintaining Jira tickets, reproducing complex incidents, installing software suites, supporting customer installations/upgrades (with potential international travel), participating in an on-call rota, and contributing to the knowledge base. The ideal candidate has 2+ years' experience supporting and deploying business software applications, strong Windows OS and Microsoft SQL Server skills, and excellent problem-solving abilities.
Must have:
  • 2+ years supporting/deploying business software applications
  • Technical support experience in customer-facing role
  • Strong Windows OS and Microsoft SQL Server background
  • Good understanding of core network services
  • Excellent problem-solving and analytical skills
Good to have:
  • Exposure to IIS
  • ITIL certification
  • Jira experience
  • PowerShell scripting
  • French or Spanish language skills
Perks:
  • Additional renumeration for on-call rota
  • Work-life balance, flexibility, hybrid work
  • Fun company events

Job Details

Company Description

About Playtech                                      

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. 

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. 
Read more about who we are and what we do here: www.playtechpeople.com
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?

Playtech Neon is looking for a proactive Systems Engineer with excellent communication and problem-solving skills to join our team.

Job Description

Your influential mission. You will...

  • Take ownership of escalated customer support issues from our Service Desk, investigate incidents and provide resolution within contractually specified SLAs.
  • Inform customers of all actions taken, and document root cause analysis.
  • Maintain incident tickets in Jira Service Management, ensuring actions, solutions and ticket status are accurate and updated.
  • Reproduce complex incidents while retrieving log files, working in collaboration with colleagues to solve issues and provide resolution to our customers.
  • Install several suites of software ranging from Windows Services to Web APIs on multiple infrastructure architectures.
  • Support new customer installations or system upgrades, with an opportunity for international travel.
  • Participate in an on-call rota for additional renumeration.
  • Undertake other activities that fall within your capabilities as directed by management.
  • Expand your knowledge and contribute to the knowledge base by documenting recurring incidents in order to assist the service desk.

Qualifications

Components for success. You...

  • Have 2+ years' experience supporting and deploying business software applications.
  • Have a track record of providing technical support in a customer-facing role.
  • Demonstrate a strong background with Windows OS.
  • Possess experience using Microsoft SQL Server (at both a scripting and admin level).
  • Have a good understanding of core network services.
  • Demonstrate good problem-solving and analytical skills, and a keen attention to detail.
  • Have a degree-level qualification or equivalent commercial-level experience.
  • Have a bright, positive personality with a strong team-working ethic.

You'll get extra points for...

  • Exposure to Internet Information Services (IIS).
  • ITIL certification.
  • Experience using Jira.
  • PowerShell scripting.
  • Foreign languages (French, Spanish in particular)

Thrive in a culture that values...

  • Professional challenges
  • Initiative-taking and confident approach at the workplace
  • Active lifestyle and mental well-being
  • Work-life balance, flexibility and hybrid work
  • Fun and engaging company events

Additional Information

NEON TEAM
Neon is the world’s fastest-growing system for land-based casinos. Neon’s prestigious international client base includes various operators, from the legendary casinos in Monaco to Olympic, Eastern Europe’s largest casino operator with over 100 casinos in 6 countries. The success of Neon is built on strong client relationships, modern technology, and customer-focused innovation.  The product consists of a suite of modern, loosely coupled web and mobile applications which can be installed in the cloud or on-premises to deliver.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

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About The Company

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries


Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.


We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.


The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.


Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.


Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.


If you are an ambitious, creative thinker and would like to work for us we want to hear from you!


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