Talent Operations Analyst (Shared Services)

Netflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role

People Operations

Netflix is the world's leading streaming entertainment service, with 222 million paid memberships in over 190 countries enjoying TV series, documentaries, feature films, and mobile games across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any Internet-connected screen. Members can play, pause, and resume watching, all without commercials or commitments.

This position is part of the HR Shared Services team, operating in the role as the main point of contact for all HR inquiries from initial request through fulfillment, and will partner with our local and regional talent teams to identify solutions and resolve employee issues in a timely fashion. You will be expected to be independent and proactive, with a customer service mindset and great stakeholder management skills.

What you will support:

• You will support employees by being the first point of contact with information related to benefits, onboarding, payroll, etc 

• Ensure the accuracy of employee data through the management of employee systems and processes

• You will assist with programs that reach all employees,  ensuring they run smoothly, so employees can focus on doing the best work of their lives.

• We strive to continuously improve ourselves and the experience we create for our stunning colleagues. You will have the opportunity to learn new tools and techniques that can then be applied to simplify, optimize, and automate work across our Talent organization. 

• Help create, author, and manage our HR knowledge base for our employees

• Assist with analyzing, intaking, and operationalizing new employee services (from pre-hire to offboarding)

To be successful, you are:

• +3 years of HR experience

• Experience as a user of HR tools (Workday, ServiceNow, Zendesk, etc)

• Curiosity;  Learn rapidly and eagerly and you see patterns and connections that other people miss

• Be Flexible and comfortable with the change; Change on this scale doesn’t have an expiration date. Comfortable with the ambiguity.  

• Design thinking is required. Think full cycle process versus individual tasks; think of the process as an end-to-end with the only purpose of improving the experience for the organization, not an individual one. 

• Seek excellence, not perfection; Look for ways to develop and create things that are functionally excellent, durable, resilient, and from a global perspective 

• Independent & Collaborative Work; Ability to work both independently and collaboratively in a fast-paced environment with varied projects.

• Process Understanding & Simplification; Skill to simplify complex processes and create impactful process improvements to scale our operations.

• Agile Methodology; Understanding the principles of the Agile methodology in order to use that mindset in our daily operations

• Analytical Skills; Capable of assessing situations, identifying trends, and making data-driven decisions.

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.