TCG Sales Operations Specialist (Bilingual Japanese/English)

Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

• Job Title: TCG Sales Operations Specialist (Bilingual Japanese/English)
• Job Summary: This position is responsible for supporting the tactical day-to-day sales operations and ensuring the integration, workflows and processes with other teams and systems work flawlessly.
• FLSA Classification (US Only): Exempt
• People Manager: No

What you’ll do

• Develop close commercial relationships with key partners.
• Collaborate with other internal functions teams to meet specific product requirements.
• Work with Production and Logistics teams to ensure timely delivery of products to meet placement requirements.
• Present product plan to sales and customers.
• Update and manage customer facing communications and internal coordination.
• Maintain a professional and customer service-oriented environment to delight our customers.
• Contribute to the formation of the annual departmental budget and annual plan.
• Provide product related information to sales and customers through different reporting systems and ensuring that placement targets are met according to plan.
• Collaborate with other sales team members on operational tasks, including leading cross-functional meeting, regular reporting, etc.
• Develop an understanding of operational and process issues that need troubleshooting, such as causes and effect.
• Complete various tasks that have not yet been automated.
• Analyze data to understand issues and take corrective actions when needed, knowing when and how to escalate.
• The right candidate will be able to elegantly coordinate and balance requirements, resources, dependencies, dates, and more across multiple internal and external teams and at various levels of company seniority.
• Ability to travel internationally once a year.

What you’ll bring

• Five (5) to seven (7) years of relevant professional experience or a demonstrated equivalent level of expertise.
• Fluent Japanese speaker with professional written and oral communication skills of the English language.
• Demonstrates attention to detail and organization skills.
• Strong account management, communication and relationship building skills.
• Identifies and resolves problems in a timely manner and meeting deadlines; develops alternative solutions.
• Is adaptable, professional, courteous, motivated with a strong work ethic, works well under pressure.
• Interacts effectively with all levels of management and other employees.
• Thrives in a fast-paced environment and challenging workload.
• Performs individually and as a member of a team.
• Contributes a wide range of capacities to an entrepreneurial environment.
• Quickly learns new software and applications.

Base Salary Range: For this role, new hires generally start between $105,000.00 - $124,450.00 per year. The full range is $105,000.00 - $157,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-Hybrid #LI-JL1

How you’ll be successful

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.  
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. 
• Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.  
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

• An innovative culture driven by impact, delivering meaningful outcomes.
• Company events that celebrate the spirit of Pokémon.
• Competitive cash-based compensation programs.
• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long and short-term income protection insurance.
• US Employees: 401k Employer Matching.
• UK/IRE/MX Employees: Pension Employer Contributions.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn learning.
• Comprehensive relocation package for certain roles.
• Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com.