Team Lead - Account Management

3 Weeks ago • 5-7 Years • Account Management

Job Summary

Job Description

Adyen is seeking an experienced leader for its Account Management team. The role involves building, mentoring, and coaching a team of account managers responsible for growing strategic merchant relationships and payments revenue. The ideal candidate will streamline team operations, foster collaboration, and engage with executives. This critical position will contribute to Adyen's growing Brazil operations by iterating on culture and building a positive team environment that develops future leaders. Responsibilities include motivating team members, providing coaching on account planning, negotiations, product roadmaps, and executive engagement, serving as a senior stakeholder, supporting the team in unlocking commercial opportunities, setting clear goals, reporting on performance, and recruiting new team members.
Must have:
  • 5+ years of experience managing teams
  • 7+ years of experience in account management, business development, or consulting
  • Proven commercial edge and negotiation skills
  • Excellent communication and team player skills
  • Technical aptitude
  • Full professional proficiency in English
Good to have:
  • Ability to lead time-sensitive, cross-functional initiatives
  • Experience in a fast-paced, entrepreneurial environment
  • Ability to foster an inspiring and collaborative team environment

Job Details

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead, Account Management

We’re looking for an experienced and motivated leader to join our Account Management team. You will build, mentor, and coach a team of account managers who are responsible for growing strategic merchant relationships and payments revenue. You are comfortable streamlining team operations, encouraging effective collaboration, and engaging with executives at all levels. As a critical role in the continued success in the growing Brazil operations, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen.

What you’ll do

  • Motivate team members and encourage creativity while understanding training needs. Provide coaching in areas including but not limited to: strategic account planning, contract negotiations, product roadmap discussions, and executive engagement
  • Serve as a senior stakeholder, providing strategic and consultative advice to influence and fulfill the global payments strategy of our merchants
  • Support team in unlocking commercial opportunities, driving value to both Adyen and our clients  
  • Set clear individual and team goals focused on revenue growth. Report on performance and metrics at an executive level
  • Create an inspiring and collaborative team environment with an open communication/feedback culture
  • Recruit new team members in line with the Adyen culture and required skills

Who you are

  • An energetic self-starter with a proven commercial edge, entrepreneurial track record and strong negotiation skills
  • Excited to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial and collaborative environment
  • An excellent communicator and team player with strong management skills and technical aptitude
  • 5+ years experience in managing teams and building executive level enterprise relationships
  • 7+ years experience in account management, business development, consulting, or a related field
  • Full professional proficiency in English

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Sao Paulo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

 

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About The Company

Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies. Over 3,500 businesses use the Adyen payment platform, including Facebook, Airbnb, Spotify, Groupon, Evernote, Booking.com, Yelp, Vodafone, Mango, Abercrombie & Fitch, O’Neill, and KLM. Adyen is headquartered in Amsterdam, with offices in San Francisco, São Paulo, Singapore, London, Paris, Berlin, Stockholm, Madrid, and Boston.


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