Team Lead – Global Infrastructure Support

3 Months ago • 10 Years + • Administrative

Job Summary

Job Description

Aristocrat seeks a Team Lead for its Global Infrastructure Services (GIS) in Australia. This role involves managing the local GIS team, ensuring stable IT infrastructure and application delivery, and maintaining network and server infrastructure. Responsibilities include resolving hardware/software issues, collaborating on IT strategies, managing vendor contracts, leading the IT operations team, and ensuring system availability and performance. The Team Lead will report to the Engineering Manager and work with Operations Managers in India and the US, handling escalations and incident management, and adhering to OHS regulations.
Must have:
  • 10+ years managing teams in large enterprises
  • Deep knowledge of networks, Windows servers, virtualization
  • Strong analytical, problem-solving, and technical skills
  • Proven leadership in team development and project delivery
  • Excellent communication and interpersonal skills
Good to have:
  • Microsoft Certified Engineer (MSCE/MCITP) or equivalent
  • Advanced technical training (CCNA, A+, N+, Security)
  • Knowledge of Azure AD, Office365, SharePoint
  • Experience with infrastructure management tools
Perks:
  • Robust benefits package
  • Global career opportunities
  • Flexible working options

Job Details

We are seeking a Team Lead to manage the day-to-day operations of Aristocrat's Global Infrastructure Services (GIS) in Australia (AU). This role involves overseeing the local GIS team and ensuring the stable operation and delivery of IT infrastructure and critical business applications in AU. Key responsibilities include maintaining network and server infrastructure, data communications, and telecommunications systems, as well as resolving hardware and software issues efficiently. The Team Lead will take direction from the Engineering Manager and work closely with Operations Managers in India and the US.

What You'll Do

Strategy & Planning:

  • Assist in planning and deploying infrastructure security measures.
  • Collaborate with the IT Engineering Manager to develop IT strategies.
  • Research and recommend products, services, protocols, and standards for infrastructure procurement and development.
  • Manage IT vendor and third-party contracts and share responsibility for budget management.

Operational Management:

  • Lead and guide the IT operations team, promoting collaboration and continuous improvement.
  • Manage incident resolution and oversee the IT infrastructure, including hardware, software, networks, servers, and cloud environments.
  • Analyze problems and trends to reduce incidents and improve performance.
  • Coordinate software and hardware changes deployment.
  • Ensure team training and manage production systems availability, performance, capacity, and operational costs.
  • Implement and maintain infrastructure administration and project management policies and procedures.
  • Handle escalation and incident management, IT security, and risk management.
  • Provide leadership during production outages to minimize business impact.

Occupational Health & Safety (OHS) and Compliance:

  • Adhere to and enforce OHS regulations.
  • Demonstrate OHS practices and proactive approach.
  • Participate in Aristocrat Due Diligence framework.
  • Ensure zero compliance breaches.

What We're Looking For

  • University degree or college diploma in computer technology, information systems, or business information systems.
  • Certification such as Microsoft Certified Engineer (MSCE/MCITP) or equivalent experience.
  • Advanced technical training (CCNA, A+, N+, Security preferred).
  • 10+ years of relevant experience managing teams in large enterprise environments and complex networks.

Key Competencies:

Technical Skills:

  • In-depth knowledge of networks, Windows servers, virtualization, and high-availability technologies.
  • Knowledge of current systems software, protocols, and standards (e.g., Dell Networks, MPLS, IP/VPN, Windows Server/Active Directory, Azure AD, Office365, SharePoint, Video Conferencing).
  • Infrastructure management tools and evaluation principles.
  • Strong analytical, problem-solving, and technical architecture skills.
  • Ability to research emerging technologies and trends.

Management Skills:

  • Proven leadership in team development, motivation, and project delivery.
  • Project planning and management.
  • Effective communication with technology professionals.
  • Excellent written, oral, interpersonal, and consultative skills.
  • Ability to present ideas in user-friendly language and prioritize tasks in high-pressure environments.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

Up to 25%

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About The Company

Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 7000 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be.


Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day.  


Come and join us – let’s play!


𝘗𝘭𝘦𝘢𝘴𝘦 𝘣𝘦 𝘢𝘭𝘦𝘳𝘵 𝘵𝘰 𝘴𝘤𝘢𝘮𝘴 𝘰𝘧𝘧𝘦𝘳𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴. 𝘈𝘯𝘺 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘵𝘰 𝘤𝘢𝘯𝘥𝘪𝘥𝘢𝘵𝘦𝘴 𝘳𝘦𝘨𝘢𝘳𝘥𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴 𝘢𝘵 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘰𝘳 𝘪𝘵𝘴 𝘴𝘶𝘣𝘴𝘪𝘥𝘪𝘢𝘳𝘪𝘦𝘴 𝘸𝘪𝘭𝘭 𝘤𝘰𝘮𝘦 𝘧𝘳𝘰𝘮 𝘢𝘯 @𝘢𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵.𝘤𝘰𝘮, @𝘣𝘪𝘨𝘧𝘪𝘴𝘩𝘨𝘢𝘮𝘦𝘴.𝘤𝘰𝘮, @𝘱𝘪𝘹𝘦𝘭𝘶𝘯𝘪𝘵𝘦𝘥.𝘤𝘰𝘮, 𝘰𝘳 @𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘮𝘢𝘥𝘯𝘦𝘴𝘴.𝘤𝘰𝘮 𝘦𝘮𝘢𝘪𝘭 𝘢𝘥𝘥𝘳𝘦𝘴𝘴. 𝘍𝘳𝘰𝘮 𝘵𝘪𝘮𝘦 𝘵𝘰 𝘵𝘪𝘮𝘦, 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘮𝘢𝘺 𝘶𝘴𝘦 𝘢𝘯 𝘦𝘹𝘵𝘦𝘳𝘯𝘢𝘭 𝘢𝘨𝘦𝘯𝘤𝘺 𝘧𝘰𝘳 𝘳𝘦𝘤𝘳𝘶𝘪𝘵𝘮𝘦𝘯𝘵 𝘱𝘶𝘳𝘱𝘰𝘴𝘦𝘴, 𝘩𝘰𝘸𝘦𝘷𝘦𝘳 𝘵𝘩𝘦𝘺 𝘸𝘪𝘭𝘭 𝘯𝘦𝘷𝘦𝘳 𝘳𝘦𝘲𝘶𝘦𝘴𝘵 𝘱𝘢𝘺𝘮𝘦𝘯𝘵𝘴 𝘰𝘧 𝘢𝘯𝘺 𝘴𝘰𝘳𝘵.

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