Team Lead Registry Management

Job Description

SS&C Global Investor Distribution Solutions (GIDS)

SS&C GIDS provides information processing and computer software services and products.  The Company’s operating segments include financial markets, customer management, professional services, and output solutions.  SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.

Why You Will Love It Here!

• Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 6 minutes’ walk from Phromphong BTS or 10 minutes’ walk from Sukhunvit MRT

• Your Future: Retirement Program, Professional Development Reimbursement  

• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays, Business Leave, Maternity Leave, Ordination Leave

• Your Wellbeing: Medical, Dental, Vision, Life Insurance, Annual Health Check Up, Employee Assistance Program, Parental Leave, Well-Stocked Pantry and Provident Fund Contribution

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

• Hands-On, Team-Customized, including SS&C University

• Paid further education opportunities for employees who are eligible

• Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible

• Welfare Committee: Discounts on fitness clubs, travel and more!

Role Purpose:

This varied and high paced role involves a combination of leading people and responsibility for the team’s processing of new applications and static/adviser updates in the Fund Services businesses.

Deliverables

• Escalation point for queries with regards to account set up applications from within the team as well as internal stakeholders.

• Team leadership, positive role model; meeting with the team members 1-1 on a regular basis

• Timely completion of performance appraisals and performance management

• Documenting User Guides

• Maintaining documentation such as procedures and checklists

•  Provide high quality internal and external service

• Meet and actively monitor all team deadlines, with any issues escalated and communicated appropriately to managers and all stakeholders

• Work with other teams within operations team to deliver optimum outcomes

• Ensure appropriate testing assurance is completed for Trust Architect releases, BCP testing etc.

• Own BCP process for the team, including regular (quarterly) training sessions for the team.

• Monitoring and conducting high level investigations of customers' accounts following AML, CTF AND KYC standards

• Prompt escalation of issues / risks identified within specified SLAs

Core Skills and Attributes:

• Excellent written and verbal communication

• Quality service orientation/continuous improvement

• High level of accuracy and attention to detail

• Spread sheet and analytical skills

• Planning and organising

• Customer service focus and a passion for service delivery

• Excellent Problem Solving Skills and demonstrated initiative

• Ability to build strong relationships with internal stakeholders

• Ability to work well under pressure, maintaining professionalism

• A ‘can do’ approach and an ability to operate effectively within a dynamic and high performing environment

• Demonstrated drive and commitment towards attaining the highest possible standards

• Tenacity and resilience

• Ability to work effectively and consultatively within a diverse team environment

Accountabilities:

• Managing and processing of deliverables as per the agreed SLA’s

• Assisting the Head of Business Process Operations with projects and enhancements related to the Registry Management Team

• Assisting with reviewing and updating procedures and checklists when required

• Working effectively with the team and other internal/external stakeholders, including our offshore operations team

Key Relationships

Internal:

• Dealing team

• Specialist team

• Registry Management team

• Payments and Rec’s team

• CST

External:

• Clients-Fund managers

• Clients – Custodians

• External service providers

Knowledge and experience:

• 7+ years Financial Services experience

• 4+ years Unit Registry experience

• 1+ years team leadership, demonstrated people leadership experience

• Good knowledge of the financial services industry particularly funds management, custody and platforms

• Sound knowledge on the AML/KYC rules is a must and requirements as per the AUSTRAC AML guidelines an advantage.

• Proficiency in English, both written and verbal, is required to effectively communicate with team members, clients, and stakeholders

• Very good knowledge of Microsoft Office suite

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.