The Team Lead (Supervisor Operations) is responsible for supervising the daily functions of the Digital Print Ad Intel production department. Key responsibilities include monitoring and managing delivery schedules, recommending personnel actions, coordinating training, coaching and mentoring direct reports, ensuring data quality, managing workflow, coordinating with vendors, liaising with other production teams, recommending process improvements, communicating production delays, and providing support for other Ad Intel deliverables. The role requires independent work, meeting quality and output benchmarks, strong communication and interpersonal skills, creative problem-solving, analytical abilities, strong organizational skills, responsiveness to feedback, alignment with Nielsen's core values, and the ability to build team engagement. Basic computer skills are also required.
Must have:
Supervise daily operations
Manage delivery schedules
Recommend personnel actions
Coordinate training
Ensure data quality
Manage workflow
Strong communication skills
Problem-solving skills
Analytical and detail-oriented
Strong organizational skills
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DESCRIPTION: Responsible for supervising the daily functions of the Digital Print Ad Intel production department.
JOB RESPONSIBILITIES:
Monitor and manage delivery schedules for assigned media integral to Ad Intel deliveries.
Recommend personnel actions including hiring, termination, promotion and merit increases.
Coordinate training and re-training efforts for associates on team.
Coach and mentor direct reports.
Provide quality of data to ensure accuracy; responsible for schedule, control and management of workflow in a production environment.
Coordinate with vendors and third parties about publication subscriptions.
Liaise with other production teams as needed to ensure that deliveries are met.
Recommend enhancements, changes to software and applications to make processes more efficient and eliminate data quality risks.
Recommend guideline reviews based on analysis of data inputs and research reports.
Communicate any production delays or delivery gaps to manager, product leadership and all other stakeholders and downstream partners.
Provide support for other Ad Intel deliverables across other media as needed.