Job Summary
Job Description
As a Mecca Team Lead, you’ll be at the heart of creating unforgettable experiences for our customers. You’ll lead from the front, supporting and motivating your team to deliver exceptional service and ensuring every customer has a fantastic experience. From managing shifts to building strong relationships with your colleagues, you’ll play a key role in creating a welcoming and energetic environment. Your leadership will focus on putting the customer at the centre of everything we do, empowering your team to deliver great results while creating a fun and rewarding workplace.
Must have:
- Lead from the front, supporting and motivating your team
- Deliver exceptional service and ensuring every customer has a fantastic experience
- Managing shifts
- Building strong relationships with colleagues
- Creating a welcoming and energetic environment
- Putting the customer at the centre of everything we do
- Empowering your team to deliver great results
- Creating a fun and rewarding workplace
- Strong leadership skills with a customer-first mindset
- Ability to engage and inspire your team
- Organised and proactive in a fast-paced environment
Perks:
- Real contracts from 8 to 35 hours – no zero-hour contracts!
- Paid breaks
- Industry-leading Employee Rewards platform, offering discounts on travel, shopping, and dining and much more
- 50% discount on food and soft drinks for you and up to three friends
- Pension and Life Assurance
- Company Sick Pay Scheme
- Access to an Employee Assistance Programme and in-venue Mental Health First Aiders
- Funded Apprenticeships and training for career development
- Uniform provided- Fantastic new design just launched in 2024
2 skills required
Job Details
Job Description
- Competitive Salary - £13.06 / hour
- Real contracts from 8 to 35 hours – no zero-hour contracts!
- Paid breaks
- Industry-leading Employee Rewards platform, offering discounts on travel, shopping, and dining and much more
- 50% discount on food and soft drinks for you and up to three friends
- Pension and Life Assurance
- Company Sick Pay Scheme
- Access to an Employee Assistance Programme and in-venue Mental Health First Aiders
- Funded Apprenticeships and training for career development
- Uniform provided- Fantastic new design just launched in 2024
As a Mecca Team Lead, you’ll be at the heart of creating unforgettable experiences for our customers. You’ll lead from the front, supporting and motivating your team to deliver exceptional service and ensuring every customer has a fantastic experience. From managing shifts to building strong relationships with your colleagues, you’ll play a key role in creating a welcoming and energetic environment.
Your leadership will focus on putting the customer at the centre of everything we do, empowering your team to deliver great results while creating a fun and rewarding workplace.
Qualifications
- Strong leadership skills with a customer-first mindset
- Ability to engage and inspire your team
- Organised and proactive in a fast-paced environment
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About The Company
We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming.
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