Team Leader, Cash (Level 2)

2 Months ago • 2-5 Years

Job Description

This role involves overseeing all cash and forex operations for a Point of Representation, including ATM maintenance, reconciliation, and bulk cash handling, ensuring compliance with SARB and bank regulations. The Team Leader will lead, coach, and manage a team of Level II Cash Consultants, fostering a high-performance culture. Key responsibilities also include risk management, operational efficiency analysis, supporting digital migration, and enhancing client experience through cross-departmental collaboration.
Good To Have:
  • FAIS-aligned qualification
  • Additional certifications in cash management, ATM/forex operations, or risk and compliance
  • Adopting Practical Approaches & Exploring Possibilities
  • Articulating Information & Providing Insights
  • Challenging & Generating Ideas
  • Convincing People & Understanding People
  • Following Procedures & Upholding Standards
  • Making Decisions
Must Have:
  • Lead, coach, and manage a team of Level II Cash Consultants
  • Oversee all cash functions including ATM/ANA maintenance, reconciliation, bulk cash, and foreign exchange operations
  • Ensure accuracy, efficiency, and compliance with SARB and bank regulations
  • Act as a custodian and key risk manager
  • Ensure all transactions, audits, and controls are managed within mandate
  • Resolve irregularities timeously
  • Analyse cash flow trends and maintain optimal cash levels
  • Support digital migration
  • Collaborate across departments to enhance service delivery and operational effectiveness
  • 4-5 years' experience in branch banking with cash handling, foreign exchange, ATM operations, and bulk cash procedures
  • 2-3 years in a leadership or supervisory role managing a cash operations team
  • Ability to interpret and apply banking policies, including SARB regulations, cash security protocols, and operational risk management standards
  • Experience in client engagement and internal collaboration

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Job Description

To oversee all cash (including forex) matters (e.g., Cash Consultant II and/or ATMs) for a Point/s of Representation (POR/s) within client experience, product and laid down requirements. Specific responsibilities include:

  • Team Leadership & Performance Management: Lead, coach, and manage a team of Level II Cash Consultants, driving a culture of accountability, high performance, and exceptional client service.
  • Cash & Forex Operations Oversight: Oversee all cash functions including ATM/ANA maintenance, reconciliation, bulk cash, and foreign exchange operations, ensuring accuracy, efficiency, and compliance with SARB and bank regulations.
  • Risk, Compliance & Governance: Act as a custodian and key risk manager, ensuring all transactions, audits, and controls are managed within mandate and that irregularities are resolved timeously.
  • Operational Efficiency & Client Experience: Analyse cash flow trends, maintain optimal cash levels, support digital migration, and collaborate across departments to enhance service delivery and operational effectiveness.

Qualifications

  • National Diploma (NQF 6 or higher) in Business, Commerce, Finance, or a related field.
  • FAIS-aligned qualification (where applicable) will be advantageous.
  • Additional certifications in cash management, ATM/forex operations, or risk and compliance will be beneficial.

Experience Required

  • 4–5 years' experience in a branch banking environment, with a solid understanding of cash handling, foreign exchange, ATM operations, and bulk cash procedures.
  • 2–3 years in a leadership or supervisory role, managing a cash operations team, with proven ability to drive performance, manage risk, and uphold compliance in a high-volume environment.
  • Demonstrated ability to interpret and apply banking policies, including SARB regulations, cash security protocols, and operational risk management standards.
  • Experience in client engagement and internal collaboration, particularly around resolving cash discrepancies, managing escalations, and enhancing customer service in a frontline environment.

Additional Information

Behavioural Competencies:

  • Adopting Practical Approaches & Exploring Possibilities
  • Articulating Information & Providing Insights
  • Challenging & Generating Ideas
  • Convincing People & Understanding People
  • Following Procedures & Upholding Standards
  • Making Decisions

Technical Competencies:

  • Application & Submission Verification (Consumer Banking)
  • Banking Process & Procedures
  • Client Retention
  • Customer Acceptance & Review (Consumer Banking)
  • Customer Understanding ( Consumer Banking)
  • Product Knowledge (Consumer Banking)

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