Team Leader, Cash (Level 2)

1 Month ago • 2-5 Years

Job Summary

Job Description

This role involves overseeing all cash and forex operations for a Point of Representation, including ATM maintenance, reconciliation, and bulk cash handling, ensuring compliance with SARB and bank regulations. The Team Leader will lead, coach, and manage a team of Level II Cash Consultants, fostering a high-performance culture. Key responsibilities also include risk management, operational efficiency analysis, supporting digital migration, and enhancing client experience through cross-departmental collaboration.

Must have:

Lead, coach, and manage a team of Level II Cash Consultants
Oversee all cash functions including ATM/ANA maintenance, reconciliation, bulk cash, and foreign exchange operations
Ensure accuracy, efficiency, and compliance with SARB and bank regulations
Act as a custodian and key risk manager
Ensure all transactions, audits, and controls are managed within mandate
Resolve irregularities timeously
Analyse cash flow trends and maintain optimal cash levels
Support digital migration
Collaborate across departments to enhance service delivery and operational effectiveness
4-5 years' experience in branch banking with cash handling, foreign exchange, ATM operations, and bulk cash procedures
2-3 years in a leadership or supervisory role managing a cash operations team
Ability to interpret and apply banking policies, including SARB regulations, cash security protocols, and operational risk management standards
Experience in client engagement and internal collaboration

Good to have:

FAIS-aligned qualification
Additional certifications in cash management, ATM/forex operations, or risk and compliance
Adopting Practical Approaches & Exploring Possibilities
Articulating Information & Providing Insights
Challenging & Generating Ideas
Convincing People & Understanding People
Following Procedures & Upholding Standards
Making Decisions

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

risk-management

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Job Details

Job Description

To oversee all cash (including forex) matters (e.g., Cash Consultant II and/or ATMs) for a Point/s of Representation (POR/s) within client experience, product and laid down requirements. Specific responsibilities include:

Team Leadership & Performance Management: Lead, coach, and manage a team of Level II Cash Consultants, driving a culture of accountability, high performance, and exceptional client service.
Cash & Forex Operations Oversight: Oversee all cash functions including ATM/ANA maintenance, reconciliation, bulk cash, and foreign exchange operations, ensuring accuracy, efficiency, and compliance with SARB and bank regulations.
Risk, Compliance & Governance: Act as a custodian and key risk manager, ensuring all transactions, audits, and controls are managed within mandate and that irregularities are resolved timeously.
Operational Efficiency & Client Experience: Analyse cash flow trends, maintain optimal cash levels, support digital migration, and collaborate across departments to enhance service delivery and operational effectiveness.

Qualifications

National Diploma (NQF 6 or higher) in Business, Commerce, Finance, or a related field.
FAIS-aligned qualification (where applicable) will be advantageous.
Additional certifications in cash management, ATM/forex operations, or risk and compliance will be beneficial.

Experience Required

4–5 years' experience in a branch banking environment, with a solid understanding of cash handling, foreign exchange, ATM operations, and bulk cash procedures.
2–3 years in a leadership or supervisory role, managing a cash operations team, with proven ability to drive performance, manage risk, and uphold compliance in a high-volume environment.
Demonstrated ability to interpret and apply banking policies, including SARB regulations, cash security protocols, and operational risk management standards.
Experience in client engagement and internal collaboration, particularly around resolving cash discrepancies, managing escalations, and enhancing customer service in a frontline environment.